Supervisor Customer Service

Stroom Recruitment; Limburg; On-site; EUR 50,000 - 60,000; Full time

Job summary

Stroom Recruitment in Limburg, Netherlands is seeking a Supervisor Customer Service to lead a team of 8 FTE in a dynamic, international logistics setting. You will oversee daily customer service activities, coordinate workloads, and ensure service levels are met while collaborating with Operations and IT to maintain smooth processes.

The role combines people management with operational coordination, focusing on coaching, onboarding, and continuous improvement to achieve high service standards.

Qualifications

• Experience in a supervisory or team leadership role within logistics.
• Background in logistics, supply chain, customer service, or operational support.
• Experience managing, coaching, and motivating employees.
• Strong planning and organizational skills with the ability to manage multiple priorities.
• Structured, results-oriented approach to daily operations.
• Familiarity with SAP, workflow systems, ticketing tools, and MS Office is advantageous.
• Strong communication skills and excellent English proficiency.

Responsibilities

• Lead, coach, and develop a team of 8 FTE within Customer Service.
• Coordinate daily activities, workload, priorities, and staffing for efficient operations.
• Monitor team performance, service levels, and the quality of customer support processes.
• Support employees in resolving operational issues and escalations.
• Ensure onboarding and training for new and temporary staff.
• Collaborate with Operations, IT, Customer Support and other internal departments.
• Monitor workflows, data accuracy, and ensure correct process execution.
• Identify bottlenecks and translate issues into improvement initiatives.
• Drive process optimization and maintain implemented improvements.
• Promote effective communication, teamwork, and a structured working environment.

Skills

Leadership

Logistics

People management

Planning

Organization

English

Communication

Team coaching

Multitasking

Attention to detail

Education

MBO/HBO level

Tools

SAP

Workflow systems

Ticketing tools

MS Office

Job description

Echt, Limburg | Up to €4,910 gross per month | Full-time | Logistics

About the company

For an international logistics organization, we are looking for a Supervisor Customer Service. The company provides supply chain services to international clients across various industries, including healthcare, consumer products, and high-end components.

You will work in a dynamic logistics environment where customer satisfaction, operational performance, and efficient processes are essential. Collaboration between Customer Service, Operations, and other departments plays a key role in delivering reliable service to customers.

As Supervisor Customer Service, you are responsible for leading and developing a team of 8 FTE within a logistics environment. You ensure that daily customer support activities and operational workflows are executed efficiently, accurately, and in line with agreed service levels.

You combine people management with operational coordination. You monitor workloads, distribute tasks, set priorities, and support your team in resolving operational issues. You also work closely with Operations, IT, and other internal departments to ensure smooth processes and consistent service delivery.

You take an active role in identifying bottlenecks, improving workflows, and ensuring that systems and procedures are used correctly. Through coaching, clear communication, and continuous improvement, you help your team achieve its goals and maintain high service standards.

What will you do?

• Lead, coach, and develop a team of 8 FTE within Customer Service.
• Coördinate daily activities, workload, priorities, and staffing to ensure efficient operations.
• Monitor team performance, service levels, and the quality of customer support processes.
• Support employees in resolving operational issues and escalations.
• Ensure new and temporary employees are properly onboarded and trained.
• Work closely with Operations, IT, Customer Support, and other internal departments.
• Monitor workflows, systems, and data accuracy, ensuring processes are executed correctly.
• Identify bottlenecks and operational challenges and translate them into improvement initiatives.
• Contribute to process optimization and ensure improvements are implemented and maintained.
• Promote effective communication, teamwork, and a structured working environment.

What do we ask?

• MBO+/HBO working and thinking level.
• Experience in a similar supervisory or team leadership role within logistics is essential.
• A background in logistics, supply chain, customer service, or operational support.
• Experience managing, coaching, and motivating employees.
• Strong planning and organizational skills, with the ability to manage multiple priorities.
• A structured and results-oriented approach to daily operations.
• Familiarity with SAP, workflow systems, ticketing tools, and MS Office is an advantage.
• Strong communication skills and a good command of English, both written and spoken.

What do we offer?

• A gross monthly salary of up to €4,910, depending on experience.
• A challenging leadership role within an international logistics environment.
• The opportunity to lead and develop a team of 8 FTE.
• A dynamic working environment with opportunities to improve processes and service quality.
• Opportunities for professional and personal development.