Customer Service Supervisor

Jobtailor; Moerdijk; On-site; EUR 42,000 - 56,000; Full time

Job summary

Jobtailor in Moerdijk is seeking a Customer Service Team Lead to own the day-to-day operations of the customer service team and to be the go-to person for both the team and the customer.

You will monitor progress, coach your team, conduct monthly client reviews, and ensure delivery on customer agreements while keeping stakeholders informed about changes or delays.

Qualifications

• At least 2 years of leadership experience.
• Affinity with logistics and transport is a plus.
• Positive, enthusiastic personality with a talent for motivating teams.
• Solution-oriented and process-minded approach to serving customers.
• Strong Dutch and English communication skills.

Responsibilities

• You’re responsible for the day-to-day operations of our customer service team.
• You are the go-to person for both your team and the customer.
• You monitor process progress and step in when needed.
• You conduct monthly client reviews via phone, Teams, or onsite in Moerdijk.
• You coach, motivate, and support your team daily in their development.
• You deliver on customer agreements and ensure optimal customer satisfaction.
• You closely monitor logistics processes, identify disruptions quickly, and inform all involved parties about changes or delays.
• You prepare KPI reports and discuss them regularly with the operations manager and your team.

Skills

Leadership

Logistics knowledge

Team motivation

Communication

Job description

Responsibilities

• You’re responsible for the day-to-day operations of our customer service team.
• You are the go-to person for both your team and the customer.
• You monitor process progress and step in when needed.
• You conduct monthly client reviews via phone, Teams, or onsite in Moerdijk.
• You coach, motivate, and support your team daily in their development.
• You deliver on customer agreements and ensure optimal customer satisfaction.
• You closely monitor logistics processes, identify disruptions quickly, and inform all involved parties about changes or delays.
• You prepare KPI reports and discuss them regularly with the operations manager and your team.

Requirements

• at least 2 years of leadership experience
• affinity with logistics and transport is a plus, but not required
• a positive, enthusiastic personality with a talent for motivating teams
• a solution-oriented and process-minded approach to serving customers
• strong communication skills in both Dutch and English