Customer Service Manager — Lead, Improve & Deliver (Logistics)

DSV Road GmbH; Netherlands; On-site; EUR 75,000 - 110,000; Full time

Benefits offered by this job

Salary aligned with experience

28 days leave + 8% holiday allowance

DSV Academy

OpenUp mindfulness wellbeing

Job summary

DSV Moerdijk is seeking a Manager Customer Service to lead and develop the Supervisors and their teams, ensuring optimal deployment and continuous improvement of processes to meet customer expectations. You will monitor KPIs, translate SLAs into working methods and coordinate cross-functional projects with stakeholders to deliver high-quality service and strong results.

You will also focus on coaching and performance management, driving efficiency, and aligning with other departments in a

Qualifications

• At least 5 years in a leadership role within customer service, logistics or operations.
• Excellent command of Dutch and English, written and spoken.
• Strong leadership with ability to communicate with stakeholders.

Responsibilities

• Lead and develop Supervisors and their teams to reach strong results.
• Monitor KPIs and translate SLAs into clear working methods.
• Coordinate projects related to planning, quality and cost with stakeholders.
• Drive continuous improvement and ensure reliable service delivery.

Skills

Leadership

Analytical ability

Strategic insight

Clear communication

Dutch English fluency

Education

Higher professional education (HBO)

Job description

DSV Moerdijk is seeking a Manager Customer Service to lead and develop the Supervisors and their teams, ensuring optimal deployment and continuous improvement of processes to meet customer expectations. You will monitor KPIs, translate SLAs into working methods and coordinate cross-functional projects with stakeholders to deliver high-quality service and strong results.

You will also focus on coaching and performance management, driving efficiency, and aligning with other departments in a