Customer Service Team Lead — Growth, Coaching, Impact

DSV - Global Transport and Logistics; Moerdijk; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

28 vacation days

8% holiday allowance

Personal development

Informal environment

Job summary

DSV - Global Transport and Logistics seeks a Supervisor Customer Service to lead an enthusiastic team for major consumer brands. You will manage day-to-day operations at the new Logistiek Park Moerdijk site and drive service quality.

You’ll coach your team, ensure on-time delivery of customer agreements, monitor KPIs, and present monthly client reviews with Dutch and English communication in an informal, collaborative environment.

Qualifications

• Minimum 2 years of leadership experience.
• Strong communication skills in Dutch and English.
• Affinity with logistics and transport is a plus.

Responsibilities

• Coach, motivate and support your team daily.
• Deliver on customer agreements and ensure satisfaction.
• Monitor logistics processes and inform stakeholders of changes.
• Prepare KPI reports and discuss with operations manager and team.

Skills

Leadership

Communication

Dutch

English

Job description

DSV - Global Transport and Logistics seeks a Supervisor Customer Service to lead an enthusiastic team for major consumer brands. You will manage day-to-day operations at the new Logistiek Park Moerdijk site and drive service quality.

You’ll coach your team, ensure on-time delivery of customer agreements, monitor KPIs, and present monthly client reviews with Dutch and English communication in an informal, collaborative environment.