Customer Service Specialist

Delve Search - Global Search Consultants; Amsterdam; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Bonus package

Secondary benefits

Hybrid working available

Job summary

A leading global high-tech organisation in Amsterdam is seeking a Customer Service Specialist to manage supply chain logistics and customer demands for major European clients. The ideal candidate will have 3-5 years in logistics, strong analytical and communication skills, and a service-oriented mindset, with experience in the high-tech or electronics industry being an advantage. This full-time role offers a competitive salary and the opportunity to work in a dynamic, hybrid environment.

Qualifications

• Minimum of 3-5 years of experience in a similar role in logistics or supply chain.
• Experience in the high-tech industry, particularly electronics, is a plus.
• Ability to work in a dynamic, complex environment.

Responsibilities

• Manage the end-to-end flow from order management to after-sales support.
• Coordinate supply chain logistics and demand fulfillment.
• Act as daily contact for European customers and Global HQ.
• Collaborate with HQ in Asia on capacity management.
• Drive continuous improvements in processes for efficiency.
• Build relationships with customers and stakeholders.

Skills

Strong communication skills

Analytical skills

Proactive mindset

Flexibility across time zones

Service-oriented mindset

Education

Bachelor's degree

Tools

MS Office Excel

Job description

Are you a logistics or supply chain professional who thrives in dynamic, high-tech environments? We are looking for a dedicated Customer Service Specialist to join a world-leading technology business. This is a full-time opportunity to manage complex supply chain logistics and demand fulfilment for major European customers. If you are self-driven, enjoy connecting with people, and can navigate the complexities of a "make-to-order" industry, we want to hear from you.

The Company

A leading global high-tech organisation with a significant international footprint. The European market is served via their Amsterdam hub by a dedicated, multi-cultural team. While part of a highly successful major global entity, the local office operates in a dynamic, fast-paced environment where accountability and cross-cultural collaboration are essential. The company plays a critical role in the supply chain for advanced electronic applications worldwide.

Key Responsibilities

• Manage the end-to-end flow from order management to after-sales support.
• Coordinate supply chain logistics and demand fulfilment within a complex high-tech environment.
• Act as the daily contact for European customers and Global HQ, managing requests regarding capacity and order status.
• Collaborate closely with HQ in Asia to secure capacity reserves, requiring the management of multiple time zones.
• Drive continuous improvements in systems, processes, and procedures to enhance efficiency.
• Build trusted working relationships with external customers and internal stakeholders to ensure quality service and accountability.

What We're Looking For

• Bachelor's degree with a minimum of 3-5 years of working experience in a similar role.
• Strong experience in supply chain (logistics systems and concepts) within the high-tech industry; electronics industry experience is a plus.
• Proven track record working in a dynamic and demanding environment with a high level of complexity.
• Fluent in English (spoken and written); strong communication skills to bridge European and Asian business cultures.
• Accurate, proactive, and analytical, with strong MS Office Excel skills.
• Flexibility to work across time zones and handle work pressure outside of a standard "9-5" mentality.
• A service-oriented mindset with the ability to be diligent and responsive to customer needs.
• Hybrid working available
• Competitive salary, bonus package, and secondary benefits.