Customer Service Specialist

TSMC; Amsterdam; Sur place; EUR 42 000 - 62 000; Plein temps

Résumé du poste

TSMC Europe is hiring a Customer Service Specialist to manage supply chain logistics and demand fulfillment for European customers, coordinating with HQ across time zones in a fast-moving environment.

The role requires 3–5 years of relevant experience, strong communication, and English fluency. You will handle orders from inception to after-sales support and contribute to process improvements in a dynamic high-tech setting.

Qualifications

• Fluent English (written and spoken).
• Strong communication skills across cultures (Asian and European).
• Accurate, proactive and analytical in handling orders and data.
• Ability to manage accounts and deliver quality service.
• Self-driven and dedicated to customer satisfaction.

Responsabilités

• Coordinate supply chain logistics and demand fulfillment for European customers.
• Maintain daily contact with customers and HQ across time zones.
• Oversee order management from intake to after-sales support.
• Drive continuous improvements in systems, processes and procedures.
• Build trusted relationships with customers and internal teams.

Connaissances

Fluent English

Communication skills

Accuracy

Analytical

Self-driven

Outils

MS-Office Excel

Description du poste

Taiwan Semiconductor Manufacturing Company Ltd. (“TSMC”) is the world’s leading semiconductor foundry. Headquartered in Taiwan, the Company has operation facilities worldwide and the largest logic chip manufacturing capacity in global semiconductor industry. The Company employs a global workforce of over 82.000 and recorded revenue over US$90 billion in 2024. TSMC produces the chips that are found in smart phones, tablets, computers, smart TVs, cars, laptops, games consoles, data centers and many more applications. TSMC sells to a wide variety of customers, including most leading semiconductor companies. More information on our company can be found at www.tsmc.com.

The European market is served out of our office in Amsterdam by a multi-cultural team of account management, marketing, technology and business support specialists. The office is conveniently located close to the Amsterdam Zuid - WTC railway station.

TSMC Europe has an immediate vacancy for a:

CUSTOMER SERVICE SPECIALIST

The Customer Service Specialist is responsible for supply chain logistics and demand fulfillment coordination and daily contact with the European customers and HQ. The job covers the whole flow from order management to after sales support. You will need to build up trusted working relationship with customers as well as with HQ. We seek individuals who can handle the pressure of dealing with work complexity, multiple time zones, and multiple locations while working in a dynamic, fast-moving environment. On top of that we expect our Customer Service Specialist to drive continuous improvements in systems, processes and procedures.

Job requirements:

• Working experience: a minimum of three to five years work experience in a similar role
• Skills:
• You need to be accurate, proactive & analytical
• Our customers (both external & internal) expect accountability, & quality service
• To manage your “accounts” you will need to be self- driven & dedicated
• You should have strong communication skills (preferably with Asian as well as European cultures)
• Experience in supply chain (logistic systems and concepts) of high-tech industry. Semiconductor industry experience is a plus
• Proven track record in working in a dynamic and demanding environment with a high level of complexity
• Experience with project and related change management
• Fluent English (spoken and written)
• MS-Office Excel

For the right person this is a great opportunity to become part of a motivated and growing team to develop her/his customer service skills in the international high-tech environment.

This is a full time position. TSMC will offer a competitive salary, bonus package and secondary benefits.

Only the applications relevant to the criteria above will be taken for further consideration.

Any personal data provided by the Applicant shall be processed in accordance with all applicable data protection laws and regulations. Such personal data shall be processed solely for the purposes of recruitment by TSMC Europe BV HR department. The Applicant shall have the right of access to his/her personal data and the right to rectify any such data that is inaccurate or incomplete and the right to erasure or restriction of processing of such data. The Applicant has the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). The data controller in respect of Applicant’s personal data is TSMC Europe B.V., WTC Amsterdam Tower H7, Zuidplein 60, 1077 XV Amsterdam, The Netherlands. The data controller may export the Applicant’s personal data, including sensitive personal data, to its parent organization in Taiwan or to other affiliates as part of routine backup of electronic information, complying with company information protection procedures (PIP), and in furtherance of complying with statutory and general corporate administrative obligations. To provide for an adequate level of protection on the part of the data recipients, TSMC Europe B.V. has entered into an Intra Group International Data Transfer Agreement containing EU Model Clauses with the relevant data recipients. Should the Applicant have any queries concerning the processing of his/her personal data, (s)he shall address them to [e-mail].

It is the policy of TSMC EU to provide equal employment opportunity (EEO) to all persons regardless of age, color, ethnic and national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable law.