Customer Service & Asset Specialist (CE/Benelux)

Tosca; Oosterhout; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Permanent contract

Competitive remuneration package

Local benefits

Personal and professional development training

Supportive team environment

Job summary

A global packaging solutions company is seeking a Customer Service & Asset Specialist in Oosterhout, Netherlands. The role involves managing customer needs, ensuring smooth service and commercial support in the Central Europe and Benelux regions. Ideal candidates will have excellent German and English skills, a strong customer service background, and a proactive attitude. This position offers a permanent contract, competitive pay, and opportunities for personal growth in a fast-paced and dynamic environment.

Qualifications

• Excellent communication with customers and colleagues.
• Ability to work accurately and prioritize under deadlines.
• Motivation and willingness to learn are essential.

Responsibilities

• Serve as the first point of contact for customers.
• Build long-term relationships through excellent service.
• Coordinate and complete stock checks with customers.
• Process sales orders in Netsuite.

Skills

Commercial training or equivalent experience

Excellent written and spoken German

Excellent written and spoken English

Knowledge of Dutch or French

Proficiency in MS Office

Resilience and organization

Job description

At Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and we are now looking for a Customer Service & Asset Specialist to strengthen our team in Central Europe and the Benelux.

Your role

As a Customer Service & Asset Specialist at Tosca you ensure a smooth and positive customer journey by being the go‑to partner for CE & Benelux customers and a driving force in our Direct Sales process. You combine service excellence with commercial support—managing customer needs, guiding them to the right products, processing orders flawlessly, and coordinating all steps that keep our operations running smoothly. Your work strengthens relationships, supports growth, and helps deliver the seamless Tosca experience our customers value.

For this role, we expect the new colleague to work from either our Oosterhout (NL) office or our Bönen (DE) office.

The chosen location will depend on what is most practical for the candidate.

Your responsibilities

Customer Service:

• You are the first point of contact for our customers in the CE-Benelux region.
• You are responsible for the customer installation and build a long-term customer relationship through excellent service.
• You maintain the customer master data and are in constant contact with the various departments.
• You are responsible for the coordination, communication, evaluation, follow-up and completion of stock checks with customers.
• You monitor customers' daily stock movements and follow up on any discrepancies.
• You are the customer's contact person for quality issues and support the quality department in communicating with the customer by working with them until a solution is found.
• Create Sales Orders in Netsuite
• Create PIT transactions Tosca CS - Customer in PIT
• Fulfill Sales Orders in Netsuite

Customer contact;

• Sending order related information, e.g. order confirmation, delivery date, container number, etc.

Receiving customer requests via E-Mails;

• Find out customers’ needs
• Propose matching product/s to customer need
• Prepare and Send quote to customer

Receiving customer request via Leads;

• Contact customer for further information
• Propose matching product/s to customer need
• Prepare and Send quote to customer
• Create opportunities in CRM
• Calculate costs
• Request transportation costs
• Answer stock requests for Sales reps
• Create shipments in parcel service providers web portal
• Inform depot and send needed paperwork

Your profile

• You have completed commercial training or have equivalent experience in customer service. For us, motivation and willingness to learn are more important than many years of experience.
• You have excellent written and spoken German and English skills. Knowledge of Dutch or French is considered a plus.
• You work accurately, know how to set priorities, and remain focused even under tight deadlines.
• You are resilient, independent, and well organized.
• You communicate professionally and constructively with customers and colleagues.
• You are proficient in MS Office. Training and thorough onboarding are provided for our internal software.
• You are a true team player and bring a positive attitude to the workplace

What we offer you

• Permanent contract with a competitive remuneration package aligned with your skills and experience.
• Local benefits, depending on the final location of hire
• Continuous investment in your personal and professional development through training and coaching.
• A dynamic and fast-growing company that is part of a strong international group, with a focus on sustainability.
• A supportive, collaborative team environment where your ideas and contributions matter

Interested?

We cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team.

Send us your CV and your letter of motivation in English. We’re looking forward to meeting you!

Privacy Notice

Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws.

We value diversity and equal opportunity. Applicants are welcomed based on their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us.

External recruitment services/agencies will not be used for this position.