Customer Support Agent

Flatpay; Amsterdam; On-site; EUR 30,000 - 40,000; Full time

Job summary

A growing payments company is seeking a Customer Support Agent in Amsterdam to assist Dutch merchants. In this role, you will support customers through calls, resolve their issues, and manage onboarding contracts. The ideal candidate is ambitious, has strong communication skills, and is comfortable working both independently and in a team. Experience in customer service and fluency in English and Dutch are required. Join us in our mission to simplify payments for businesses.

Qualifications

• High energy, persistence, and positive attitude toward customers.
• Comfortable working both independently and with a team.
• Experience in the payments or fintech sector is a bonus.

Responsibilities

• Take inbound and outbound calls to support customers.
• Resolve customer enquiries and support tickets efficiently.
• Prepare onboarding contracts for new customers.

Skills

High energy

Strong verbal and written skills

Metrics-driven mindset

Receptive to feedback

Ability to multitask

Education

Previous experience in customer service

Fluent in English and Dutch

Job description

About the job

Flatpay is launching in the Netherlands in January 2026 – applications now open! The payments revolution is here.

Who we are

Flatpay is one of the fastest growing companies in Europe and was founded 3 years ago in Copenhagen with a simple mission: to take the stress out of card payments for small‑medium businesses who want to focus on what they do best – running their business.

Monthly hardware fees, a different rate for every card, extra costs on each transaction and confusing price increases have made payments stressful and time consuming. That’s why we started Flatpay.

• One low, flat rate across all cards
• Free best‑in‑class card terminal
• No startup fees, no monthly fees & no hidden fees
• Next working day payouts
• 24/7 NL based customer support
• 40,000+ happy merchants across Europe with a 4.7 Trustpilot rating & 50+ NPS

We’re already more than 1,000 people across Denmark, Finland, Italy, Germany, France and the UK. In January 2026 we’re launching in the Netherlands and are looking for 2‑3 Customer Support Agents to join us!

What you'll do

Role: Customer Support Agent – Start Date: First week of January 2026 – Location: On site 5 days per week in our Amsterdam office.

As a Customer Support Agent for the Dutch market, you'll be the voice of Flatpay.

Your day-to-day

• Support our Dutch merchants: Take inbound calls and make outbound calls to support customers, gather feedback, and provide guidance on their setup or experience.
• Manage issues: Resolve customer enquiries and support tickets efficiently, making sure we deliver fast and accurate help.
• Handle onboarding: Prepare onboarding contracts for new customers and ensure all documentation is correctly completed and submitted.
• Be a team player: Work closely with internal teams to pass along customer insights and help improve tools, processes, or services.
• Contribute ideas: Bring forward suggestions based on your conversations with customers to help us build a best‑in‑class customer support.

Who you are

Ambitious – You’re looking for more than just a 9‑5. We only promote internally and we promote fast. If you have the right skills and a killer attitude there’s no limit for you here.

Humble – We only work with people we like and once you join it’ll be your job to ensure that too. You’re kind, low ego and people love working with you.

Smart – This isn’t proven by a university degree; smart to us means high EQ. You’re quick on your feet, love talking to people and have natural instinct for relationships.

Skills & Attributes

• High energy, persistence and positive attitude toward customers.
• Strong verbal and written skills.
• Metrics‑driven mindset and comfort working toward daily/weekly targets.
• Receptive to feedback and eager to learn customer support best practices.
• Comfortable working both independently and with a team.
• Ability to multitask, manage time effectively and stay organised in a fast‑paced environment.

Background

• Previous experience in customer service or a similar role.
• Bonus: experience in the payments or fintech sector.
• Fluent English and Dutch speaker.
• Positive mindset and strong focus on customer satisfaction.
• Right to work in the Netherlands.

If this sounds like a good match, we’re looking forward to hearing from you.

The Flatpay team – From the Nordics, with love ❤️