Customer Service Representative Supervisor

More Recruitment; Moerdijk; On-site; EUR 28,000 - 47,000; Full time

Benefits offered by this job

CAO-based salary up to €4,200 gross/mo

28 vacation days

8% holiday allowance

Training programs

Personal development

State-of-the-art facility

Job summary

More Recruitment seeks a Customer Service Team Leader to manage daily operations at a new flagship logistics facility in Moerdijk. You will lead a motivated team servicing major brands and act as the primary liaison with the client to ensure top service levels.

The role emphasizes coaching, client communication, and proactive issue handling. English proficiency is required; Dutch is a plus, with an informal, dynamic work environment and strong growth opportunities.

Qualifications

• 2+ years leadership experience in a service environment.
• Affinity with logistics and transport is an advantage.
• Experience in a B2B environment.
• Positive, enthusiastic personality with motivation skills.
• Solution-oriented and process-driven mindset.
• Strong communication in English; Dutch a plus.

Responsibilities

• Lead the daily operations of the customer service team at a flagship facility in Moerdijk.
• Serve as central point of contact for team and client; ensure clear communication among stakeholders.
• Monitor progress, adjust as needed, and conduct monthly client reviews (phone, digital, or on-site).
• Provide coaching and motivation to the team; ensure client satisfaction and adherence to agreements.
• Monitor logistics processes, identify disruptions, and inform all parties about changes or delays.
• Prepare KPI reports and discuss results with Operations Manager and team.

Job description

Ready to take the next step in your customer service career? In this role, you will lead an enthusiastic team servicing major, well-known consumer brands, both nationally and internationally. This is a challenging position offering high impact, significant responsibility, and ample room for your own initiative.

About the Organization and the Team

You will be working for one of the absolute global leaders in transport and logistics. Despite its worldwide scale, your direct team is characterized by an open, informal atmosphere and a strong sense of camaraderie. Colleagues are always ready to support one another. The organization fosters an entrepreneurial culture with swift decision-making, where ambition and teamwork go hand in hand. You will be given the trust and freedom to shape this role according to your own insights.

What will you do?

As a Customer Service Team Leader, you will be responsible for the daily operations of the customer service team. You will start at a brand-new, large-scale flagship logistics facility in the Moerdijk area. You will serve as the central point of contact for both your team and the client. Whether dealing with a strategic shift in partnerships or managing daily operational hurdles, you ensure clear communication across all stakeholders.

You will monitor process progress, make adjustments where necessary, and conduct monthly client reviews (via phone, digitally, or live on-site).

Your core responsibilities:

• Coaching & Motivation: Guide and support your team daily in their professional development.
• Ensuring Client Satisfaction: Make sure client agreements are strictly adhered to and strive to deliver an optimal customer experience.
• Process Monitoring: Closely follow logistics processes, quickly identify disruptions, and proactively inform all parties involved about changes or delays.
• KPI Reporting: Prepare periodic KPI reports and discuss these with the Operations Manager and your own team.

What do you bring?

• A minimum of 2 years of proven leadership experience (preferably within a service environment).
• Affinity with logistics and transport is an advantage
• Experience in a B2B environment
• A positive, enthusiastic personality with a natural talent for motivating teams.
• A solution-oriented and process-driven mindset.
• Strong communication skills in English, Dutch is a plus.
• A proactive attitude, the courage to take ownership, and a desire to grow alongside the organization.

What do we offer you?

• A salary based on the applicable collective labor agreement (CAO); (up to €4,200 gross per month based on experience)
• 28 vacation days per year and 8% holiday allowance.
• Ample opportunities and training programs for your personal and professional development.
• The freedom and space to develop your own initiatives within an informal, dynamic working environment.
• The opportunity to work with high-end systems at a brand-new, state-of-the-art logistics facility.