Manager Service Delivery & Transport

Bleckmann; Almelo; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Career and growth opportunities

Attractive salary package

Dynamic working environment

Job summary

Bleckmann is looking for a Manager Service Delivery & Transport to enhance relationships with clients and optimize transport services. You will execute high-quality delivery while collaborating with internal teams to drive performance.

The ideal candidate has a degree in Logistics, a minimum of 5 years in transport, and excellent communication skills in English and Dutch. Join us and grow your career in a dynamic and expanding international environment.

Qualifications

• Minimum of 5 years’ experience in transport or logistics.
• Strong knowledge of distribution systems and customs/import-export processes.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Ensure efficient, high-quality delivery of transport services.
• Build and maintain strong relationships with clients.
• Support the design and execution of local transport strategies.

Skills

Strong customer focus

Leadership skills

Excellent communication skills in English and Dutch

Analytical skills

Problem-solving capabilities

Education

Bachelor’s or Master’s degree in Logistics, Transport, or Supply Chain Management

Job description

At Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack & ship to IT and HR.

But we’re not just logistics experts. We’re The Backstage Crew — a tight‑knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact.

Whether you’re on the warehouse floor or behind a screen, you’ll find:

• Strong connections with colleagues who support and celebrate you.
• Fast growth in a company that’s expanding across Europe, the US, and Asia.
• High energy in a dynamic environment where no two days are the same.
• Guided freedom to take initiative, solve problems your way, and grow your career.

We believe in entrepreneurship, expertise, excellence, and engagement — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind.

So if you’re ready to roll out the red carpet for our clients — and for each other — we’ve got a spot for you.

Behind the scenes is where the real excitement begins. Ready to join us?

About the role

As Manager Service Delivery & Transport, you will play a key role in ensuring the efficient, high‑quality delivery of transport services while strengthening relationships with clients, carriers, and internal stakeholders. You will combine strategic thinking with operational excellence and financial insight to drive performance, profitability, and customer satisfaction.

This is a highly visible role within the organization, directly reporting to the COO, with significant impact on transport strategy and execution.

Key Responsibilities

Relationship Management

• Build and maintain strong relationships with clients, ensuring excellent service and high satisfaction levels.
• Develop close partnerships with carriers, suppliers, and other external stakeholders.
• Maintain deep knowledge of client Service Level Agreements (SLAs) and ensure consistent adherence.
• Work closely with internal teams including Operations, Transport (CSE, Linehaul, Control Tower), and Customs.
• Support the development and presentation of transport P&L in collaboration with site management.
• Maintain strong insight into client financial structures, margins, and cost drivers.
• Identify and drive financial optimization opportunities for both clients and the organization.
• Analyze transport costs and support cost‑efficiency initiatives together with CSE.

Service Delivery Leadership

• Partner with the Service Delivery Supervisor to ensure high team performance and operational excellence.
• Support recruitment, staffing, and talent development within the team.
• Monitor performance, provide feedback, and implement development plans where needed.

Strategic Transport Management

• Identify new business opportunities and cost‑saving initiatives.
• Support the design and execution of local transport strategies.
• Collaborate with logistics, supply chain, and sales to ensure seamless operations.
• Contribute to the development of new transport products and solutions.
• Support carrier selection, onboarding, and transitions.

Operational Management

• Act as PMO for onboarding new clients and transport solutions.
• Develop mid‑to‑long‑term plans for client and carrier development.
• Coordinate implementation of changes and new product offerings.
• Ensure operational readiness (e.g., sorting capacity, label quality) for efficient transport execution.
• Participate in Monthly and Quarterly Business Reviews (MBRs/QBRs) with clients and carriers.

Your profile

• Bachelor’s or Master’s degree in Logistics, Transport, or Supply Chain Management (or equivalent).
• Minimum of 5 years’ experience in transport or logistics.
• Strong knowledge of distribution systems, international (road) transport, and customs/import‑export processes.
• Proven leadership and people management skills.
• Strong customer focus and stakeholder management abilities.
• Excellent communication skills in English and Dutch.
• Strong analytical, problem‑solving, and decision‑making capabilities.
• Ability to manage multiple priorities in a fast‑paced environment.
• Willingness to travel and work flexibly when required.

What do we offer?

We offer a varied job with a high degree of independence and a pleasant working environment.

• Varied job: no day is the same. You work in a pleasant and rapidly changing international environment where you are entrusted with a high degree of independence.
• Plenty of room for ideas and initiatives: working in a company where entrepreneurship and sustainability are central.
• Career, learning and growth opportunities: being part of a financially healthy and large organization where lifelong learning and growth is encouraged.
• An attractive salary: a complete package that matches your background.