Customer Service Representative I - Dutch speaking

xpel bv; Tilburg; Hybrid; EUR 33,000 - 38,000; Full time

Benefits offered by this job

Hybrid workplace

Monthly free lunch

Company laptop

Quarterly bonus

Job summary

XPEL in Tilburg, Netherlands, seeks a Customer Service representative (level I) to thrive in a fast-paced automotive environment. You will handle calls, process orders by 3PM, create invoices, and support the CSR team while keeping product knowledge up to date.

The role offers a hybrid workplace, a 32,500–37,500 EUR annual salary, monthly lunch, a company laptop, and a quarterly bonus tied to KPI performance.

Qualifications

• Associate degree or equivalent required.
• 1+ year experience in customer service.
• Proficiency in Microsoft Office and written communication.

Responsibilities

• Take inbound and outbound calls.
• Process the incoming orders before 3PM (Incl. web orders).
• Create invoices and participate in CSR-team meetings.
• Provide technical (product) support and escalate issues when needed.
• Stay updated on product knowledge and support cross-sell opportunities.

Skills

Customer service

Communication

Microsoft Office

Ticketing systems

Education

Associate degree or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

Job Summary:We are seeking an energetic Customer Service representative (level I). The right person enjoys a fast-paced environment, is a proactive problem solver, and strives to be an integral part of the team and the success of the company.The duties are a wide variety of administrative work and taking calls.Take inbound and outbound callsProcess the incoming orders before 3PM (Incl. web orders)Create invoicesParticipate in CSR-teams meetingsEnsure excellent serviceEscalate issues/complaints to the correct person/department if they cannot resolve it themselvesProvide technical (product) supportKeep the product & DAP knowledge updated by participating webinars/trainingStay sharp on any leads or possible up-sell + cross sell possibilitiesAssign leads to the territory managerProactive in finding improvementsTranslation of message templates (if in possession of any extra language skill)Achieve set KPI’sProcess any other requests incoming via Teams or EmailSupporting referral program(s)Basic QualificationsAssociate degree equivalent required1> year experience in a Customer Service department; or something similarAbility to communicate professionally and effectively, both verbally and in writingResults-driven with the ability to make sound decisions and exercise good judgmentProficiency in Microsoft Office required; experience with customer service or ticketing systems preferredExcellent organization, communication, interpersonal, analytical and problem-solving skillsStrong attention to detail and organizational skills.Ability to report to work in a timely manner in accordance with the assigned work scheduleMake appropriate judgments, keeping customer service and time sensitivity a prioritySpeaking English and Dutch is a requirementProfessional appearance and attitude.What do we offerAn opportunity to support and drive the growth of XPEL in Europe and UKBe part of a team of 180+ motivated employees in EuropeAn individual onboarding planA performance based quarterly bonus schemeCompany laptopHybrid workplaceA fast-paced environment in the automotive industryMonthly free lunchCompensation32.500 - 37.500 Euro AnnualThis position is eligible for a quarterly bonus, based on KPI's.XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.