Customer Service Coordinator - fluent in French

Infinity Global, Inc.; Rotterdam; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Office in Rotterdam centre

25 vacation days

Pension plan

Internet and phone allowance

Work from home allowance

Commuting allowance

Comprehensive training and development

Hybrid work option – 1 day remote

Job summary

Infinity Global, Inc. in Rotterdam is seeking a Customer Service Coordinator to support account teams and retail locations, ensuring accurate and timely sales order processing and serving as the point of contact for service inquiries.

You will process orders, returns, and cancellations in ERP, provide order acknowledgements, and collaborate across departments including 3PLs to ensure delivery and invoicing.

Qualifications

• Associate degree in Business or 4+ years of related experience.
• 1–2 years in high-volume, fast-paced customer service.
• Proficient in MS Office (PowerPoint, Excel, Outlook, Word).
• Native-level French and excellent English communication.
• Strong organizational skills and multitasking ability.
• Ability to self-train on SharePoint, Yellowfin, Pentaho.
• Knowledge of multi-currency, time zones, and geography.

Responsibilities

• Process sales orders, returns, and cancellations in ERP.
• Provide prompt, accurate customer service responses.
• Create and share order acknowledgements with customers.
• Coordinate with other departments, 3PLs, and customers for processing, delivery, and invoicing.
• Analyze inquiries, research solutions, and advise the Account Manager.
• Collaborate with Account Team to monitor inventory.
• Approve and release orders for warehouse fulfillment and shipping docs.
• Maintain account knowledge to support Account Manager.
• Prepare account-related reports for review.
• Assist Account Team with daily functions.

Skills

Customer service

French (native)

English (proficient)

Multitasking

Organizational skills

Strong communication

Self-training

Education

Associate degree in Business or related field

4+ years related experience

Tools

ERP software

MS Office (Word, Excel, PowerPoint, Outlook)

SharePoint

Yellowfin

Pentaho

Job description

ABOUT THE ROLE

The Customer Service Coordinator assists account teams and customer retail locations to ensure accurate and timely completion of the sales order process. This role also serves as a contact for customer service-related inquiries regarding designated accounts and assists the Account Team in daily operations.

KEY RESPONSIBILITIES

• Process transactions, including sales orders, returns, and cancellations using internal ERP software
• Provide exceptional customer service by answering customer inquiries quickly and correctly
• Create and provide order acknowledgements to customers
• Communicate and coordinate with other departments, 3PLs, and customers to ensure effective and timely processing, delivery, and invoicing of orders
• Analyze customer inquiries, research solutions, if necessary, and provide suggestions for resolution to the Account Manager
• Collaborate with the Account Team to monitor and manage inventory
• Approve and release sales orders for warehouse fulfillment and prepare shipping documents
• Maintain a thorough understanding of designated accounts, including product knowledge, in order to make effective suggestions to the Account Manager
• Prepare various account-related reports for the Account Manager to review
• Assist the Account Team with daily functions

REQUIREMENTS

• Associate degree in Business or similar field or 4+ years of experience in a related role preferred
• 1-2 years of experience in high volume, fast-paced customer service role
• Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word
• Native-level proficiency in French and excellent verbal and written communication skills in English.
• Excellent organizational skills and ability to multitask/prioritize based on urgency
• Ability to quickly self-train on various programs, such as SharePoint, Yellowfin, and Pentaho
• Preferred experience with report generating software, such as Pentaho
• Knowledge of the metric system, multi-currency transactions, time zones, and geography

PERKS AND BENEFITS

We believe our employees are our most important asset. Infinity Global offers competitive salaries and values employees with a diversified benefits package, fun company outings, and in-office perks. Our perks and benefits include:

• Office in Rotterdam centre near Staadhuis
• 25 vacation days
• Pension plan, internet and phone allowance, work from home allowance, commuting allowance
• Comprehensive training and development program
• Hybrid work option with 1 day being remote