Customer Service Representative

Nordson B.V.; Valkenswaard; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Flexible schedule

Comprehensive benefits

Growth opportunities

13th month salary

25 holidays

ADV days

Pension scheme

Travel allowance

Job summary

Nordson Electronics Processing Systems in Valkenswaard, the Netherlands, is seeking a Customer Service Representative to join a customer‑focused team handling order processing from PO receipt through delivery and invoicing of spare parts and equipment.

The role requires coordinating with sales, factory, technical support, and logistics, generating quotes, processing orders, and maintaining accurate planning records. English fluency is essential; Dutch/French/German skills are a plus.

Qualifications

• 2+ years of order‑processing or equivalent experience.
• Bachelor’s degree preferred; if no degree, 3–5 years of experience in sales or service industry.
• Proven skills in customer interactions with a profound sense of urgency and a drive to deliver on commitments.
• High level of problem‑solving skills; proven history and experience with complicated transactional process problems.
• Demonstrated commitment to process improvement and consistently viewed as an “owner” of process and transactional challenges.
• Excellent relationship‑building skills.
• Strong communication and customer‑service skills.
• Experience with SAP and C4C.
• Intermediate to advanced Microsoft Office skills.
• Ability to multi‑task and manage daily responsibilities effectively.
• Excellent oral and written communication in English; proficiency in Dutch, French, or German is a plus.
• Detail oriented.

Responsibilities

• Facilitate communication from the customer to sales, factory, technical support, and logistics teams; interface with stakeholders to handle a variety of pre‑sales or post‑sales service functions.
• Facilitate expedite requests with planning/shipping; generate spare part quotes, check pricing and availability, and perform order entry.
• Perform administrative activities to keep order status and planning activities current.
• Ensure process integration with other functional areas; support C4C/SAP interaction.
• Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions and ensuring customer commitments are met.
• Use C4C case‑management technology to communicate and document interactions with customers.

Skills

Order processing

Customer service

SAP

C4C

MS Office

English proficiency

Education

Bachelor's degree preferred

3–5 years in sales or service (no degree)

Tools

SAP

C4C

Microsoft Office

Job description

Nordson Electronics Processing Systems, a trusted surface treatment and precision fluid dispensing equipment supplier within the global electronics manufacturing industry, is seeking a highly motivated and talented Customer Service Representative to join our team in Valkenswaard, the Netherlands. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the Role

The Customer Service Representative is part of a customer‑oriented team performing diversified duties. They are responsible for order‑processing functions from receipt of Purchase Orders through delivery and invoicing of both spare parts and equipment. The assignments are moderately complex in nature, requiring judgment to resolve problems and make routine recommendations. Normal operation involves no instruction on routine work, with general instructions on new assignments.

Responsibilities

• Facilitate communication from the customer to sales, factory, technical support, and logistics teams; interface with stakeholders to handle a variety of pre‑sales or post‑sales service functions.
• Facilitate expedite requests with planning/shipping; generate spare part quotes, check pricing and availability, and perform order entry.
• Perform administrative activities to keep order status and planning activities current.
• Ensure process integration with other functional areas; support C4C/SAP interaction.
• Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions and ensuring customer commitments are met.
• Use C4C case‑management technology to communicate and document interactions with customers.

Skills & Qualifications

• 2+ years of order‑processing or equivalent experience.
• Bachelor’s degree preferred; if no degree, 3‑5 years of experience in sales or service industry required.
• Proven skills in customer interactions with a profound sense of urgency and a drive to deliver on commitments.
• High level of problem‑solving skills; proven history and experience with complicated transactional process problems.
• Demonstrated commitment to process improvement and consistently viewed as an “owner” of process and transactional challenges.
• Excellent relationship‑building skills.
• Strong communication and customer‑service skills.
• Experience with SAP and C4C.
• Intermediate to advanced Microsoft Office skills.
• Ability to multi‑task and manage daily responsibilities effectively.
• Excellent oral and written communication in English; proficiency in Dutch, French, or German is a plus.
• Detail oriented.

Benefits

• Flexible work schedule.
• Comprehensive benefits package.
• Opportunities for growth and development.
• 13th month salary.
• 25 regular holidays.
• 6 ADV days.
• Pension scheme.
• Travel allowance.

Diversity & Inclusion

We are committed to ensuring a fair and equitable interview process and to creating a workplace where all employees feel valued, respected, and included.