Customer Support Specialist I — Fast-Paced Growth Role

XPEL; Tilburg; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Company laptop

Monthly lunch

Quarterly bonus

Job summary

XPEL in Tilburg is seeking an energetic Customer Service representative (level I) to join our European team. You will handle inbound and outbound calls, process orders before 3PM (including web orders), provide product support, and keep knowledge up to date through trainings and webinars.

You will contribute to delivering excellent customer experiences and KPI results. The role offers a company laptop, monthly lunch, and a quarterly bonus scheme.

Qualifications

• 1+ year experience in a customer service department.
• Ability to communicate professionally and effectively, both verbally and in writing.
• Results-driven with the ability to make sound decisions and exercise good judgment.
• Proficiency in Microsoft Office; experience with customer service or ticketing systems preferred.
• Excellent organization, communication, interpersonal, analytical and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to report to work in a timely manner according to schedule.
• Fluency in English and Dutch.

Responsibilities

• Take inbound and outbound calls.
• Process incoming orders before 3PM (including web orders).
• Participate in CSR-teams meetings.
• Escalate issues/complaints to the correct person/department if unresolved.
• Provide technical (product) support.
• Keep product & DAP knowledge updated via trainings/webinars.
• Identify leads; explore up-selling and cross-selling opportunities.
• Assign leads to the territory manager.
• Propose improvements to processes.
• Translate message templates if language skills permit.
• Support referral programs.

Skills

Customer service

Communication skills

Problem solving

Microsoft Office

Attention to detail

Time management

English

Dutch

Tools

Ticketing systems

Job description

XPEL in Tilburg is seeking an energetic Customer Service representative (level I) to join our European team. You will handle inbound and outbound calls, process orders before 3PM (including web orders), provide product support, and keep knowledge up to date through trainings and webinars.

You will contribute to delivering excellent customer experiences and KPI results. The role offers a company laptop, monthly lunch, and a quarterly bonus scheme.