Customer Service Representative I

XPEL, Inc.; Netherlands; Hybrid; EUR 33,000 - 38,000; Full time

Benefits offered by this job

Hybrid workplace

Company laptop

Monthly free lunch

Quarterly bonus

Job summary

XPEL, Inc. in the Netherlands is seeking a Customer Service representative (level I) to thrive in a fast-paced automotive environment, handling a wide range of administrative tasks and inbound/outbound calls.

You will process orders before 3 PM (including web orders), create invoices, provide technical product support, update knowledge through training, and help identify potential upsell or cross-sell opportunities.

Qualifications

• Associate degree or equivalent required.
• 1+ year experience in a Customer Service department.
• Ability to communicate professionally and effectively, both verbally and in writing.
• Results-driven with good judgment and time management.
• Professional appearance and attitude; fluent in English and Dutch.

Responsibilities

• Handle a wide variety of administrative tasks and inbound/outbound calls.
• Process orders before 3PM (including web orders) and create invoices.
• Provide product support and escalate issues when needed.
• Maintain product and DAP knowledge through training.
• Support referral programs and identify up-sell/cross-sell opportunities.
• Translate messages if language skills available.
• Assist in CSR team meetings and KPI achievement.

Skills

Professional communication

Problem solving

Organization

Attention to detail

Interpersonal skills

English & Dutch

Education

Associate degree or equivalent

Tools

Microsoft Office

Ticketing systems

Job description

Job Summary: We are seeking an energetic Customer Service representative (level I). The right person enjoys a fast-paced environment, is a proactive problem solver, and strives to be an integral part of the team and the success of the company. The duties are a wide variety of administrative work and taking calls. Take inbound and outbound calls Process the incoming orders before 3PM (Incl. web orders) Create invoices Participate in CSR-teams meetings Ensure excellent service Escalate issues/complaints to the correct person/department if they cannot resolve it themselves Provide technical (product) support Keep the product & DAP knowledge updated by participating webinars/training Stay sharp on any leads or possible up-sell + cross sell possibilities Assign leads to the territory manager Proactive in finding improvements Translation of message templates (if in possession of any extra language skill) Achieve set KPI’s Process any other requests incoming via Teams or Email Supporting referral program(s)

Basic Qualifications Associate degree equivalent required 1> year experience in a Customer Service department; or something similar Ability to communicate professionally and effectively, both verbally and in writing Results-driven with the ability to make sound decisions and exercise good judgment Proficiency in Microsoft Office required; experience with customer service or ticketing systems preferred Excellent organization, communication, interpersonal, analytical and problem-solving skills Strong attention to detail and organizational skills. Ability to report to work in a timely manner in accordance with the assigned work schedule Make appropriate judgments, keeping customer service and time sensitivity a priority Speaking English and Dutch is a requirement Professional appearance and attitude.

What do we offer An opportunity to support and drive the growth of XPEL in Europe and UK Be part of a team of 180+ motivated employees in Europe An individual onboarding plan A performance based quarterly bonus scheme Company laptop Hybrid workplace A fast-paced environment in the automotive industry Monthly free lunch Compensation 32.500 - 37.500 Euro Annual This position is eligible for a quarterly bonus, based on KPI's. XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since the day XPEL was founded, we’ve strived to provide the best possible products, services, and support for customers and installers alike. With a comprehensive array of offerings for automotive, watercraft, home, and office applications, there’s sure to be a solution to fit your needs.