Customer Service Representative | German & French - Undutchables

Jobster; Tiel; Híbrido; EUR 30.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary €3000 gross per month

26 vacation days a year

Travel compensation

Retirement plan

Personal development training

Monthly team events

Hybrid working (3x2) after onboarding

Descripción de la vacante

Jobster is seeking a Customer Representative to provide frontline support to dealers and end users, resolving technical issues and ensuring a smooth product experience.

You will handle help desk tickets, communicate clearly, and stay informed about product developments while maintaining a professional demeanor. 3x2 hybrid work model starts after onboarding.

Formación

• Proficient communication in German and French (written and verbal), Dutch or English preferred.
• Italian language is a plus.
• 2+ years of relevant work experience.
• MBO level education or equivalent experience.
• Familiarity with Office 365; Freshdesk and Microsoft Dynamics preferred.

Responsabilidades

• Act as the initial contact for dealers and end users via phone during help desk operations.
• Manage tickets from dealers and end users, ensuring clear communication and policy adherence.
• Identify and resolve technical issues, and report any quality concerns.
• Stay updated on product developments to provide accurate information.
• Maintain a positive and professional demeanor when assisting users.

Conocimientos

German language

French language

Dutch language

English language

Educación

MBO level education

Herramientas

Freshdesk

Microsoft Dynamics

Office 365

Descripción del empleo

As a Customer Representative, you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products.

Your duties and responsibilities include:

• Acting as the initial point of contact for dealers and end users via phone during help desk operations
• Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
• Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
• Keeping abreast of product developments to provide accurate and current information to dealers and end users
• Maintaining a positive and professional demeanor while assisting dealers and end users

Requirements

These are the qualifications in a nutshell

• Proficient communication skills in German and French, both written and verbal, and preferably in Dutch or English
• If you speak Italian as well, you're the hero we're looking for :)

Other than that:

• Exceptional problem-solving and troubleshooting capabilities
• Capability to thrive in a fast-paced setting and manage multiple tasks
• Keen attention to detail and strong organizational skills
• MBO level education or equivalent experience
• Minimum of 2 years of relevant work experience
• Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics

Benefits

Our client is prepared to offer you a salary of €3000 (gross)/month. On top of that, they offer:

• 26 vacation days a year
• travel compensation
• good retirement plan
• Personal development training's
• Monthly team events
• Hybrid working (3x2) after onboarding period