Customer Service Representative | German C2 - Undutchables

Jobster; Eindhoven; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

8% holiday allowance

10% salary bonus

Pension plan

1 day work from home after onboarding

Direct contract with client

25 travel allowance

Job summary

Jobster in Eindhoven seeks a Customer Support specialist to ensure smooth daily operations, handling orders from entry to billing in SAP and coordinating with warehouses. You will manage deliveries, support customer inquiries, and maintain system data to support sales and logistics teams.

The role requires German (C2) and English (B2), strong communication, and an eagerness to learn the technical lighting solutions. Hybrid work with 1 day remote after onboarding.

Qualifications

• Minimum of 1 year of experience in a customer service role is a plus, not a must.
• Strong interpersonal and communication skills, both written and verbal.
• Attentive listener with the ability to ask insightful questions to fully understand customer needs or concerns.
• Clear, compassionate communicator who can articulate information effectively and with empathy.
• Excellent organizational skills and the ability to manage multiple priorities while meeting deadlines.
• Interest in and willingness to learn the technical side of our client's lighting solutions.

Responsibilities

• Handle end-to-end order lifecycle, from entry to billing, using SAP
• Coordinate with warehouse and logistics providers to ensure accurate order handling
• Initiate and oversee any subcontracting needs with logistics partners
• Maintain ongoing communication with clients and internal sales teams to ensure clarity and alignment
• Serve as the liaison with transportation providers to monitor shipments
• Actively track and respond to delivery date changes
• Keep customers and sales informed of any updates or delays
• Build and maintain strong commercial ties with customers and partnership with the sales team
• Be the first line of support for inquiries and complaints via phone or email
• Manage updates in the system related to customer profiles, product details, pricing, and promotions to support efficient operations
• Participate in ad hoc initiatives and projects aimed at enhancing customer satisfaction and team effectiveness

Skills

German (C2)

English (B2+)

Multilingual (Dutch or French a plus)

Tools

Excel

Word

SAP

Job description

As a key member of the Customer Support team, you will play an integral role in ensuring the seamless execution of daily operations. You'll be empowered to make timely decisions and contribute to maintaining a collaborative and high-performing team environment.

Responsibilities

• Handle end-to-end order lifecycle, from entry to billing, using SAP
• Coordinate with warehouse and logistics providers to ensure accurate order handling
• Initiate and oversee any subcontracting needs with logistics partners
• Maintain ongoing communication with clients and internal sales teams to ensure clarity and alignment

Delivery Oversight

• Serve as the liaison with transportation providers to monitor shipments
• Actively track and respond to delivery date changes
• Keep customers and sales informed of any updates or delays

Customer Relationship Management

• Build and maintain strong commercial ties with customers and partnership with the sales team
• Be the first line of support for inquiries and complaints via phone or email
• Manage updates in the system related to customer profiles, product details, pricing, and promotions to support efficient operations

Continuous Improvement & Projects

• Participate in ad hoc initiatives and projects aimed at enhancing customer satisfaction and team effectiveness

Requirements

• Minimum of 1 year of experience in a customer service role is is a plus, not a must
• Strong interpersonal and communication skills, both written and verbal
• Attentive listener with the ability to ask insightful questions to fully understand customer needs or concerns
• Clear, compassionate communicator who can articulate information effectively and with empathy
• German C2 and English B2 or higher are required. A third language such as Dutch or French is a big plus.
• Excellent organizational skills and the ability to manage multiple priorities while meeting deadlines
• Interest in and willingness to learn the technical side of our client's lighting solutions
• Positive, self-motivated mindset with a collaborative spirit and a drive to inspire those around you
• Proactive, hands-on approach to daily tasks and continuous self-improvement
• You are located in the Eindhoven area
• Comfortable working with digital tools and systems, including Excel, Word and SA

Benefits

• 8% holiday allowance
• variable bonus of 10% of your salary
• pension plan
• 1 day working from home after onboarding (3 months)
• direct contract with the client
• 25 holidaystravel allowance