Customer Service Representative (Dutch-speaking) - Digital wallet

Concentrix; Netherlands; Remote; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Full-time indefinite contract

WFH in Lisbon

Refer-a-friend bonus

Paid training

Career development programs

Job summary

Concentrix is hiring a Customer Service Representative for a digital wallet project, offering remote work from Lisbon, Portugal. The role focuses on delivering exceptional support via phone, chat, and email while logging interactions in the CRM and collaborating with the team to enhance the customer journey.

Ideal candidates bring Dutch at C1 and English at B2, with 1 year in fast-paced service environments, and a strong eye for detail and problem solving.

Qualifications

• Dutch written and spoken at C1; English at B2.
• 1 year experience in fast-paced team-based retail, hospitality or customer service preferred.
• High school diploma or equivalent.
• Experience in internet company, financial services or transaction processing preferred.
• Strong attention to detail and organizational skills.
• Strong PC-based internet and software knowledge.
• Excellent problem-solving and solution-oriented mindset.

Responsibilities

• Deliver exceptional support to customers via phone, chat, and email, representing a leading digital wallet with professionalism and enthusiasm.
• Document customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with team members to continuously improve the customer experience.
• Stay informed on the latest products, policies, and services to provide timely and accurate information.
• Demonstrate warmth, empathy, and enthusiasm in every customer interaction.
• Troubleshoot issues and resolve customer concerns efficiently.

Skills

Dutch C1

English B2

Team collaboration

Attention to detail

Problem solving

Education

High school diploma

Tools

PC & Internet

Job description

Experience the power of a game-changing career

*Experience the power of a game-changing career *

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World’s Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a*Customer Service Representative for Digital wallet in Portugal (Remote)*,you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• Deliver exceptional support to customers via phone, chat, and email, representing a leading digital wallet with professionalism and enthusiasm.
• Accurately document customer interactions, resolutions, and follow‑ups in the CRM system.
• Collaborate with team members to continuously improve the customer experience.
• Stay informed on the latest products, policies, and services to provide timely and accurate information.
• Demonstrate warmth, empathy, and enthusiasm in every customer interaction.
• Apply your knowledge of digital wallet products to troubleshoot issues and resolve customer concerns efficiently.

Your qualifications

Concentrix is a great match if you:

• Have a high level of*Dutch*(C1 written and oral) and a good level of English (B2)
• Have 1 year of experience working in a fast‑paced team‑based retail, hospitality or customer service environment is preferred.
• High school diploma (or the applicate hiring country equivalent).
• Have experience in an internet company, financial services industry or transaction processor preferred.
• Are strong attention to detail and organizational skills.
• Strong working knowledge of pc‑based internet and software applications.
• Are excellent problem‑solving skills and a creative, solution‑oriented mindset.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Support a recognized digital wallet brand known for its commitment to security, innovation, and exceptional customer experience.
• Full‑time with indefinite contracts (negotiable depending on your experience and our client’s needs)
• Competitive salary and performance bonus
• *Full Work from Homeposition based in Lisbon, Portugal. (Training is on‑site) *
• Refer‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs

Concentrix is an equal‑opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

JobType: Full‑time