Remote Dutch speaking Customer Service support with relocation to Portugal!

Cross Border Talents; Utrecht; Remote; EUR 12,276 - 15,177; Full time

Benefits offered by this job

Holiday bonuses

Christmas bonuses

22 vacation days

Job summary

Cross Border Talents is seeking a Dutch speaking Customer Support Representative for a remote position in Portugal. This role includes ensuring excellent customer service through various communication channels.

You will manage customer inquiries, troubleshoot issues related to orders, and provide information on digital products. The job offers benefits like holiday and Christmas bonuses, in accordance with Portuguese law.

Qualifications

• Fluent in Dutch, both verbal and written.
• Experience in customer support or service roles.
• Ability to troubleshoot and resolve issues effectively.

Responsibilities

• Listen to customers' questions and provide solutions.
• Troubleshoot orders, deliveries, and payments.
• Point of contact for sellers and product information.

Skills

Dutch language proficiency

Customer service skills

Problem-solving

Job description

Remote Dutch speaking Customer Service support with relocation to Portugal!

Job Openings Remote Dutch speaking Customer Service support with relocation to Portugal!

About the job Remote Dutch speaking Customer Service support with relocation to Portugal!

The job

Cross Border Talents is looking for a Dutch speaking Customer Support Representative to work for a leading global provider remotely in Portugal.You will be part of a team, ensuring acompetent and friendly customer service
experience over the phone and via e-mail.

The activities

Listen to customers questions and concerns, and provideanswers and solutions;
Troubleshooting regarding orders, deliveries, payments andreturns;
Point of contact for external sellers;
Provide information about digital products;
Escalation and rerouting of issues to other departments.

Working hours
40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Sunday from 07:00 to 23:00.

Rotating shifts
You will be assigned for a daily working time of 8 hours with an additional hour lunch break.

Holidays
Since you sign a Portuguese employment contract, Portuguese public holidays apply. If you are working on a Portuguese public holiday, you will get a compensation day that you can spend later under consent of the project.Your holiday entitlement refers to Portuguese law with 22 days per year.

Holiday and Christmas bonuses
In Portugal you obtain Holiday and Christmas bonuses. The amount of each bonus payment is equal to your base salary. The allowances will be split and paid as a monthly percentage on top of your base salary.

Contract details
Signature of a Selection Agreement to manage the last phase of Recruitment.
If at the end of the recruitment you are selected, you will sign an Employment Uncertain Term with a foreseeable duration of 12 months.
Employment beyond 2 years will be under a Permanent employment relationship.

Salary (without apartment): 1,360
Salary (with apartment): 1,100