Customer Support Agent (Dutch) - Relocation in Lisbon

Grow-Talent.com; Amsterdam; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Private health insurance

Yearly performance bonus

Relocation assistance

Job summary

Grow-Talent.com is recruiting a Dutch-speaking Customer Support Agent to join our client's team in Lisbon. You will handle customer inquiries via phone, email and chat, ensuring satisfaction and professional support.

Relocation to Lisbon is provided. The role offers a full-time schedule with weekly rotation shifts, private health insurance, and a yearly performance bonus.

Qualifications

• Native/ fluent in Dutch (oral and written)
• Fluent in English (B2 level)
• Excellent writing and verbal communication skills to simplify technical language

Responsibilities

• Interact with customers via telephone, email and chat
• Ensure customer satisfaction and provide professional support
• Handle complaints and provide solutions within time limits
• Identify issues, troubleshoot and provide solutions
• Escalate to other departments or senior staff when needed
• Collaborate with specialists to resolve tickets
• Document actions and categorize cases for engineering
• Maintain and update job-related admin forms

Skills

Dutch language

English (B2)

Communication skills

Job description

Customer Support Agent (Dutch) - Relocation in Lisbon

Job Openings Customer Support Agent (Dutch) - Relocation in Lisbon

About the job Customer Support Agent (Dutch) - Relocation in Lisbon

Grow-Talent.com is working with a leading multinational technology business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
  
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time
• No previous experience within contact center required

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Shifts on weekly rotation with colleagues covering line opening hours from Mon-Sat between 7AM and 7PM
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation