Dutch-Speaking Customer Expert Werk en Woon in Lissabon

Cross Border Talents; Utrecht; On-site; EUR 21,000 - 32,000; Full time

Job summary

Cross Border Talents is looking for a Dutch-speaking Operations Customer Expert in Lisbon to support customers across the Dutch market. You will be part of a dynamic customer service department, ensuring an excellent service experience and contributing to the continuous improvement of internal processes.

This role offers intensive training and an international, fast-paced environment. Work hours are 40 per week with a rotating schedule from 07:00 to 17:00, including a 1-hour lunch break.

Qualifications

• Fluent Dutch speaker (C2+) in speaking and writing.
• Good command of English for internal communication.
• Excellent communication and problem-solving skills.

Responsibilities

• Acknowledge and respond to customer inquiries via email, chat, phone, and online forms.
• Maintain accurate customer records using the internal CRM system.
• Deliver on objectives, KPIs and deadlines set by management.
• Escalate more complex cases to specialized internal teams.
• Suggest improvements that enhance internal processes and customer experience.

Skills

Dutch (C2+)

English (internal)

Job description

About the job Dutch-Speaking Customer Expert Werk en Woon in Lissabon

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Cross Border Talens is looking for C2+ Dutch speakers to join our client's team as Operations Customer Expertto support customers across the Dutch market. In this role, you will bepart of a dynamic customer service department, ensuring an excellentservice experience and contributing to the continuous improvement ofinternal processes.This position is ideal for individuals who enjoy helping customers,working with digital tools, and operating in an international,fast-paced environment.

Location: Lisbon, Portugal

Employment Type: Full-time
Sector: International Customer Operations / Service & Support

Key Responsibilities:

As an Operations Customer Expert, your tasks will include (but are not limited to):

Customer Support & Communication:

Acknowledge and respond to customer inquiries via email, chat, phone, and online forms.

Handle back-office tasks that may require outbound customer contact.

Make outbound calls to promote products, ensure customer success, gather feedback, or support strategic initiatives.

Operational & Administrative Tasks:

Maintain accurate customer records using the internal CRM system.

Deliver consistently on objectives, KPIs, and deadlines set by management.

Provide updates on your daily activities and flag issues or bottlenecks when needed.

Escalate more complex cases to specialized internal teams.

Share suggestions that help improve internal processes and customer experience.

Please note that tasks may evolve depending on operational needs.

Training Program

Intensive training is provided to ensure your success in the role.

Content includes:

Integration into the team

Tools and software training

In-depth knowledge of the clients product and services

Customer communication and service techniques (phone, email, chat)

On-the-job practice with guided coaching

Working Hours

40 hours per week

Rotational schedule: Monday to Sunday

Shifts between 07:00 and 17:00

1-hour lunch break

Portuguese public holidays apply (working on a holiday grants a compensatory day off).

Work Location

This role is based in a modern corporate office in Lisbon, near major public transportation routes (metro, train, and bus).

Profile Requirements:

Fluent Dutch speaker (C2 and higher), in speaking and writing

Good command of English (for internal communication)

Strong communication and problem-solving skills

Motivated, positive, and customer-service oriented

Comfortable with rotational shifts

EU citizenship or valid work permit for Portugal

Previous customer service experience is a plus but not required