Dutch-speaking Customer Advisor - Paid relocation to Portugal

Foundever; Netherlands; Teletrabalho; EUR 10 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Training provided

Private healthcare

Dental insurance

Employee discounts

Growth opportunities

Wellness program

Resumo da oferta

Foundever is seeking a Dutch Customer Advisor to join our multilingual team. You will handle customer queries via phone and written channels, ensuring courteous, accurate responses while building strong customer relationships.

The role requires Dutch fluency (C2) and advanced English (C1). It offers relocation support and a regional travel/on-site component, with a strong focus on service quality and professional growth.

Qualificações

• Fluent or proficient level of Dutch (C2).
• Advanced level of English (C1) both verbal and written.
• Strong communication skills with excellent phone conversation and writing abilities.
• Analytical and problem-solving skills with attention to detail.

Responsabilidades

• Provide first contact resolutions to customer queries.
• Offer specialized customer support through written and phone communication.
• Build meaningful relationships, answering customers politely and professionally.
• Meet and exceed customer service quality goals, regulations and productivity targets.
• Create an exceptional customer experience that customers value.

Conhecimentos

Dutch (C2)

English (C1)

Communication

Active listening

Descrição da oferta de emprego

*Come and work with us.*

*Do you want to contribute to an outstanding customer representative service? *

*Are you *Dutch* fluent with strong *English* communication skills?

Looking to make your career abroad in a multicultural environment?

*So we have the perfect opportunity for you!*

Your future project: join our *Dutch Customer Advisor *team.

Responsibilities

• Provide first contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

Qualifications

• Fluent or proficient level of *Dutch *(C2)
• Advanced level of *English* (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal (work on site)

Benefits

• Relocation package (Travel Support and Accommodation Support)
• Competitive wages ranging from €920 to €1,485 per month
• Contract Type: Open-ended fixed-term
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

#DutchRelocation

Job Type: Full-time

Language

• English (Preferred)
• Dutch (Required)

Work Location: On the road