Customer Service Representative| Dutch and German - Undutchables

Jobster; Amsterdam; On-site; EUR 30,000 - 39,000; Full time

Benefits offered by this job

Office in Amsterdam

Travel allowance

8% holiday allowance

Pension scheme

Lunch provided

Friday roof terrace drinks

Job summary

Jobster in Amsterdam is seeking a Customer Care/Support Professional for an expanding men’s fashion e-commerce brand. You will interact with customers by phone, email and chat, delivering personal service from our central Amsterdam office on the canal.

You’ll guide size choices, outfit combos and color recommendations to turn customers into brand fans. You’ll work with colleagues to elevate service standards in a fast-moving environment, where empathy, positive energy and fashion sense help

Qualifications

• Fluent in Dutch and German.
• Passion for service and personal contact.
• Strong sense of (men's) fashion and styling.
• Minimum of 2 years experience in Customer Care.
• Proactive, enthusiastic and positive.
• Empathetic and able to empathize with customers.
• Solution-oriented and calm under pressure.
• Comfortable in a fast-changing, dynamic environment.
• Willing to take customer service to a higher level with colleagues.
• Live in Amsterdam or surrounding area.

Responsibilities

• Provide best possible service via phone, email, and chat.
• Collaborate with colleagues to resolve customer queries beyond expectations.
• Advise customers on size, outfit combinations and color choices.
• Think along with customers to offer suitable solutions.

Skills

Dutch language

German language

Customer service

Empathy

Communication

Fashion sense

Job description

Are you ready to take the customer service of a growing e-commerce men's brand to the next level? You always give the customer personal attention, this gives you a lot of responsibility. You speak and write Dutch and German You like to provide the best service and help the customer well. You get all the freedom for that. The working atmosphere is informal and personal. Our client has a webshop that specializes in clothing for men, not only in the Netherlands and Germany, but also internationally. The have a wonderful office in the center of Amsterdam on the most beautiful canal. Your daily goal is to turn our customers into our client's fans. As a Support Professional, you provide the best possible service to customers. You have contact by phone, e-mail and chat. Every customer is different, so you ensure that every customer also receives a 'perfect fit' answer. Of course you don't do that alone. You work together with your colleagues to help our customers with their questions beyond expectations. You also advise customers with the right choice in terms of size, combination of items or the best colors. You think along with the customer and ensure that you always offer a suitable solution.

Requirements

• You are fluent in both German and Dutch.
• You have a passion for service and personal contact
• You have a feeling for (men's) fashion and styling
• Minimum of 2 years experience in Customer Care
• You are proactive, enthusiastic, always positive and providing service flows through your veins
• You are empathetic and can empathize with the customer
• You think in solutions and don't panic when it's busy
• You feel at ease in a fast-changing, dynamic work environment
• You enjoy the challenge of taking customer service to an even higher level together with your colleagues
• You live in Amsterdam or the surrounding area

Benefits

• The opportunity to work in a fast-growing e-commerce company
• A fun and dynamic team where there is also room for personal development
• 40 to 32 hours per week possible
• Onsite work- at our client's beautiful office among the Amsterdam canals.
• A good salary and working conditions EUR 2700-EUR 3500 gross per month depending on experience
• Travel allowance, 8% holiday allowance and market-based pension scheme.
• A place where you can learn a lot and have your own responsibilities
• An environment where your opinion and feedback count
• A nice varied and enthusiastic team
• A tasty and healthy lunch
• A pleasant Friday afternoon drink on our roof terrace or on our boat.