Customer Service Specialist

Abroad Experience; Amsterdam; Híbrido; EUR 26.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Travel allowance

Public transport reimbursement

Work-from-home allowance

Training & development

Modern workplace

Team events

Descripción de la vacante

Abroad Experience is seeking a proactive Channel Ambassador based in Amsterdam to support customers via phone, social media, and email with a warm, personal touch.

The role requires fluent German and English, 32 hours per week, flexible hours Mon-Fri 08:45–21:00 and weekends 10:00–18:30, and strong writing and communication skills. Benefits include hybrid work, travel allowances, and ongoing development opportunities.

Formación

• Fluency in German and English required.
• Strong customer service and communication skills.
• Creative and customer-directed writing abilities.
• Service-oriented with teamwork mindset.

Responsabilidades

• Serve as the listening ear and friendly voice across phone, email, and social media.
• Provide helpful, proactive responses and resolve inquiries efficiently.
• Strive to exceed customer expectations with personalized support.
• Collaborate with the team to ensure smooth service delivery.

Conocimientos

German

English

Customer service

Communication

Descripción del empleo

Our international client is seeking a proactive and self-motivated Channel Ambassador with excellent German and English language skills. Based in Amsterdam, you will provide exceptional support and service, addressing inquiries and resolving issues efficiently.

Responsibilities/Tasks:

In this role as a Channel Ambassador, you serve as the listening ear and friendly voice of our client. Your primary channels of assistance include phone, social media, and email. Your approach is marked by a genuine desire to provide helpful responses infused with a generous dose of personal attention. Not by mindlessly following a corporate script, but by being genuinely aware, genuinely interacting, helping, and inspiring. Whoever the customer is, as ambassador you give them that special attention. Sometimes by reassuring them, sometimes by suggesting a great alternative. You excel at swiftly finding solutions to problems and strive to go above and beyond to exceed customer expectations whenever possible.

Requirements:

• German and English flow smoothly from your mouth and keyboard.


• You are flexible in working hours and available 32 hours per week.


• Flexible working hours from Monday through Friday between 08:45 and 21:00 and on weekends between 10:00 and 18:30.


• You have creative and customer directed writing skills.


• You are service-oriented, have a talent for teamwork and excellent communication skills.

What’s on Offer:

• A competitive salary of €2,750 gross per month (based on 40 hours per week).


• Hybrid work model: working from the office only once a week.


• Travel allowance of €0.19 per km (up to 50 km one way) or full public transport reimbursement.


• Work-from-home allowance of €2.40 per day.


• Opportunity to work abroad (max. 3 times/year for 4 weeks) upon completing the training/trial period (specific rules apply).


• Ongoing training and professional development opportunities.


• A modern and inspiring workplace in Amsterdam, with social events such as annual parties and team gatherings.