Patient Services Representative - Dutch & English

BPN-MiniMed Netherlands B.V.; Heerlen; Presencial; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Flexible benefits package

Wide range of employee resources

Descripción de la vacante

MiniMed Netherlands B.V. is seeking a Patient Services Representative to support onboarding and ongoing care for people living with diabetes. You will handle inbound and outbound calls and emails, aiming to retain new patients and ensure a smooth journey.

You will collaborate with other departments, monitor patient data, and help patients access learning resources. Fluent Dutch and English, plus strong multitasking and basic math skills, are essential for success in this role.

Formación

• Bachelor's degree OR at least 1 year of customer service or support experience in a contact center, office or helpdesk environment or relevant work experience.
• Multilingual Dutch & English fluent
• Effective multi-tasking (navigating between programs to access customer data and input text during call)
• Basic to intermediate level of math skill required to assist customers with their vital statistics
• Diabetes and Therapy Knowledge preferable

Responsabilidades

• Partner with The Field to onboard patients, monitor and intervene with 'at risk' patients when necessary
• Monitor Helpline call activity, online learning activity, and data to identify patients that may need additional support and direct to appropriate group for intervention
• Measure success through monitoring patient retention, patient learning metrics, quality scores and customer satisfaction ratings
• Cooperate and coordinate with team members encouraging positive work environment, adapting to changing situations, environments, and various shifts to meet customer needs
• Manage time effectively by prioritizing calls, follow-up and administrative tasks to achieve team and individual Key Performance Indicators (KPI)

Educación

Bachelor's degree

Descripción del empleo

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

As a Patient Services Representative, you will be committed to driving the retention of new patients during onboarding stage and through their journey with MiniMed, as we support our patients to live with Diabetes . This will be done using a combination of channels, inclusive of inbound and outbound calls, not excluding emails. This role will be expected to collaborate with members of other departments to fully support our patient needs.

Key Responsibilities

• Partner with The Field to onboard patients, monitor and intervene with "at risk" patients when necessary
• Monitor Helpline call activity, online learning activity, and data to identify patients that may need additional support and direct to appropriate group for intervention
• Measure success through monitoring patient retention, patient learning metrics, quality scores and customer satisfaction ratings
• Cooperate and coordinate with team members encouraging positive work environment, adapting to changing situations, environments, and various shifts to meet customer needs
• Manage time effectively by prioritizing calls, follow-up and administrative tasks to achieve team and individual Key Performance Indicators (KPI)

Required Knowledge and experience

Bachelor's degree OR at least 1 year of customer service or support experience in a contact center, office or helpdesk environment or relevant work experience.

• Multilingual Dutch & English fluent
• Effective multi-tasking (navigating between programs to access customer data and input text during call)
• Basic to intermediate level of math skill required to assist customers with their vital statistics
• Diabetes and Therapy Knowledge preferable #BetterDaysStartNow

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.

MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes. From our intelligent dosing systems that stay one step ahead to our always-on support when it’s needed most, we’re committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions. Fewer second guesses. And more freedom to live in the moment. We’re here to make better days possible for people with diabetes. Joyful, messy, fully lived days. Days where things feel lighter, easier.

For more than four decades, we’ve been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence. At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier. Our people-first priority. At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career-building resources you might need. Our life-transforming technologies. No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day-to-day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms. Our focus on the future. We're chasing the dream of a world where people with diabetes can be free of that never-ending battle of balancing blood sugar. A world where better days are the norm, not the exception. Fresh faces and new viewpoints will help create our cutting-edge solutions and define the next generation of breakthroughs in care, so that a better day can start today.

It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.