Patient Services Representative - Dutch & English

MiniMed; Heerlen; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

People-first culture

Job summary

MiniMed is seeking a Patient Services Representative to support onboarding and ongoing patient journeys. You will handle inbound/outbound calls and emails, collaborating with other departments to ensure comprehensive patient care.

The role requires a Bachelor’s degree or 1 year in customer service, fluency in Dutch and English, and strong multitasking with basic math skills. Diabetes knowledge is a plus.

Qualifications

• Bachelor's degree or 1 year of customer service experience in a related setting.
• Fluency in Dutch and English.
• Ability to multi-task while accessing customer data.
• Basic to intermediate math skills to assist with vital statistics.
• Diabetes and therapy knowledge is preferred.

Responsibilities

• Onboard patients with the Field team and monitor at‑risk patients.
• Oversee Helpline activity, online learning, and data to identify needs.
• Measure retention, learning metrics, quality scores and satisfaction.
• Coordinate with team members and adapt to changing shifts.
• Prioritize calls and administrative tasks to meet KPIs.

Education

Bachelor's degree

1 year customer service experience

Dutch & English fluency

Multi-tasking

Basic to intermediate math

Diabetes knowledge (preferred)

Job description

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About The Role

As a Patient Services Representative, you will be committed to driving the retention of new patients during onboarding stage and through their journey with MiniMed, as we support our patients to live with Diabetes . This will be done using a combination of channels, inclusive of inbound and outbound calls, not excluding emails. This role will be expected to collaborate with members of other departments to fully support our patient needs.

Key Responsibilities

• Partner with The Field to onboard patients, monitor and intervene with "at risk" patients when necessary
• Monitor Helpline call activity, online learning activity, and data to identify patients that may need additional support and direct to appropriate group for intervention
• Measure success through monitoring patient retention, patient learning metrics, quality scores and customer satisfaction ratings
• Cooperate and coordinate with team members encouraging positive work environment, adapting to changing situations, environments, and various shifts to meet customer needs.
• Manage time effectively by prioritizing calls, follow-up and administrative tasks to achieve team and individual Key Performance Indicators (KPI)

Required Knowledge And Experience

• Bachelor's degree OR at least 1 year of customer service or support experience in a contact center, office or helpdesk environment or relevant work experience.
• Multilingual Dutch & English fluent
• Effective multi-tasking (navigating between programs to access customer data and input text during call)
• Basic to intermediate level of math skill required to assist customers with their vital statistics
• Diabetes and Therapy Knowledge preferable

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.