Customer Service Representative - Care Solutions

Eastman Industrial Supply, Inc.; Rotterdam; Hybrid; EUR 35,000 - 45,000; Full time

Job summary

Eastman Industrial Supply, Inc. in Rotterdam is seeking a Customer Service Representative for Care Solutions.

You will be the primary contact for customers, handling inquiries, managing the Order-to-Cash process, and coordinating with Sales, Product Management, Planning and Logistics to deliver solutions. The role requires a Bachelor's degree and experience in Customer Service or Supply Chain in international settings; proficient with SAP/ERP and Salesforce CRM; fluent in English, with another

Qualifications

• Bachelor's Degree or equivalent.
• Previous experience in Customer Service, Supply Chain or Internal Sales in an international environment is preferred.
• Experience with SAP/ERP and CRM (SalesForce) systems is a prerequisite.
• Knowledge of Customer Service/O2C as well as Logistics and Global Trade & Compliance processes.
• Excellent communication skills; fluent in English is required, additional EU language is preferred.

Responsibilities

• Provide exceptional customer service and act as primary contact for orders and inquiries across internal stakeholders.
• Coordinate with Sales, Product Management, Planning and Logistics to deliver tailored solutions.
• Manage order-to-cash processes and resolve delivery issues in a safety- and compliance-focused environment.

Skills

Communication

Customer focus

Problem solving

Education

Bachelor's degree

Tools

SAP

CRM (SalesForce)

ERP

Job description

Customer Service Representative - Care Solutions

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2024 revenue of approximately $9.4 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visitwww.eastman.com.

The Role

As Customer Service Representative (CSR)youunderstand internal and external customer needs, provideinsightsand deliver exceptional customer service in line with our standards. Asprimarycontact for our customers you will not onlybe responsible forthe entire OrderToCash process butalso manage customer inquiries and feedback. You partner with internal stakeholders, such asSales, Product Management,Planningand Logistics to deliver results consistent with the businessstrategy. Because the product portfolio is diverse and complex, your priorities will change daily.

Location: Rotterdam, The Netherlands (Office days from Monday - Thursday, Friday optional working from home).

Responsibilities

As a Customer Service Representative, you are open-minded, resilient and proactive, thriving on challenges and in multicultural environments. As part of our Care Solutions business, you will support customers managing technically complex products and supply chains, coordinating closely with commercial, supply chain, logistics, and technical teams to provide accurate information, resolve order and delivery issues, and deliver reliable service in a safety- and compliance-focused environment. You adapt your approach to individual customer needs, manage expectations and relationships expertly, and proactively persuade stakeholders while applying a logical, efficiency-driven mindset to deliver tailored solutions for our customers.

Qualifications

• Bachelor’s Degree or equivalent.
• Previous experience in Customer Service, Supply Chain or Internal Sales in an International environment is preferred.
• Experience with SAP / ERP and CRM (SalesForce) system is a pre.
• Knowledge of Customer Service/O2C as well as Logistics and Global Trade & Compliance processes
• Excellent communication skills; fluent in English is required, both verbal and written. Additional EU language is preferred.
• Good analytical skills.

Eastman iscommitted to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day