Care Solutions CSR: O2C & Logistics Specialist (Hybrid)

Eastman Industrial Supply, Inc.; Rotterdam; Hybrid; EUR 35,000 - 45,000; Full time

Job summary

Eastman Industrial Supply, Inc. in Rotterdam is seeking a Customer Service Representative for Care Solutions.

You will be the primary contact for customers, handling inquiries, managing the Order-to-Cash process, and coordinating with Sales, Product Management, Planning and Logistics to deliver solutions. The role requires a Bachelor's degree and experience in Customer Service or Supply Chain in international settings; proficient with SAP/ERP and Salesforce CRM; fluent in English, with another

Qualifications

• Bachelor's Degree or equivalent.
• Previous experience in Customer Service, Supply Chain or Internal Sales in an international environment is preferred.
• Experience with SAP/ERP and CRM (SalesForce) systems is a prerequisite.
• Knowledge of Customer Service/O2C as well as Logistics and Global Trade & Compliance processes.
• Excellent communication skills; fluent in English is required, additional EU language is preferred.

Responsibilities

• Provide exceptional customer service and act as primary contact for orders and inquiries across internal stakeholders.
• Coordinate with Sales, Product Management, Planning and Logistics to deliver tailored solutions.
• Manage order-to-cash processes and resolve delivery issues in a safety- and compliance-focused environment.

Skills

Communication

Customer focus

Problem solving

Education

Bachelor's degree

Tools

SAP

CRM (SalesForce)

ERP

Job description

Eastman Industrial Supply, Inc. in Rotterdam is seeking a Customer Service Representative for Care Solutions.

You will be the primary contact for customers, handling inquiries, managing the Order-to-Cash process, and coordinating with Sales, Product Management, Planning and Logistics to deliver solutions. The role requires a Bachelor's degree and experience in Customer Service or Supply Chain in international settings; proficient with SAP/ERP and Salesforce CRM; fluent in English, with another