Customer Service Representative (B2B) | German C1 - Undutchables

Jobster; Helmond; Hybrid; EUR 29,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

13th month salary

Performance-based annual bonus

Travel allowance

Company laptop and phone

Pension scheme

28 vacation days

Job summary

Jobster is seeking a Customer Service Representative to support the DACH market in Helmond. You will join 4-5 other German speakers in a close-knit team to ensure smooth operations for customers and shipments.

Responsibilities include managing orders, coordinating deliveries, supporting the sales team, and communicating customer needs across teams. The role offers a hybrid work setup after onboarding, with two office days per week (Tuesdays and Thursdays) and a 1-year direct contract with

Qualifications

• Minimum 1 year in a similar role or a strong motivation to start a career in customer service.
• German at C1 or C2 level, with fluent English for internal communication.
• Live within reasonable commuting distance of Helmond.
• Availability for 32-40 hours per week.
• Customer-focused mindset with strong organizational and multitasking skills.
• Excellent communication skills.

Responsibilities

• Be the main contact for a group of customers and build good relationships with them.
• Monitor sales results and share updates with the team.
• Spot issues or changes in customer needs and inform the right people.

Skills

German C1/C2

English Fluent

Customer service

Relationship mgmt

Communication

Multitasking

Job description

As a Customer Service Representative for the DACH market, you will join 4-5 other German speakers in a close-knit team, working together to support customers and keep everything running smoothly. Some of your tasks include:

• Be the main contact for a group of customers and build good relationships with them
• Keep an eye on sales results and share updates with the team
• Spot any issues or changes in customer needs and make sure the right people are informed
• Support the sales team by keeping things running smoothly and following up when needed
• Help track sales targets and contribute ideas to improve results
• Coordinate shipments and deliveries, making sure everything arrives on time
• Take into account customer agreements and country-specific requirements
• Handle customer orders from start to finish, making sure everything is correct
• Manage the order process and adjust priorities when needed
• Identify potential issues early on and solve them proactively
• Work together with other teams on topics like payments and documentation
• Answer customer questions about orders, deliveries, and products

Requirements

• At least 1 year of experience in a similar role, or a strong motivation to start a career in customer service
• German at C1 or C2 level, with fluent English for internal communication
• You live within reasonable commuting distance of Helmond
• Availability for 32-40 hours per week
• A customer-focused mindset, with strong organizational and multitasking skills
• Excellent communication skills

Benefits

• A flexible hybrid working model (after onboarding, only 2 office days per week - Tuesdays and Thursdays)
• 1 year direct contract with the client, with the intention to go to a permanent contract after
• 13th month salary
• Performance-based annual bonus
• Travel allowance
• Company laptop and phone
• Pension scheme
• 28 vacation days