Customer Service Representative | German C1 - Undutchables

Jobster; 's-Hertogenbosch; On-site; EUR 29,000 - 42,000; Full time

Benefits offered by this job

One-year fixed-term contract

Pension scheme

Travel allowance €0.23 per km

25 days paid leave

Job summary

Jobster is seeking a service-driven Customer Support Specialist to be the first point of contact for the German and English markets. You will listen, respond, and guide customers across email, phone, chat and social media to ensure they feel heard and well assisted.

In a fast-growing e-commerce environment you will resolve inquiries and, when needed, process orders, returns and refunds. You will identify recurring questions and contribute ideas to make service smarter and faster.

Qualifications

• German at C1 level or higher
• English at a very good professional level (B2/C1)
• Dutch (A2 or B1) level
• Available full-time
• Experience with customer service and/or e-commerce is a plus
• You work accurately, are solution-oriented, and enjoy taking initiative

Responsibilities

• You answer customer questions in German and English via email, phone, chat, and social media.
• You resolve customer inquiries, complaints, and more complex cases in a professional and solution-oriented manner.
• You process and follow up on orders, returns, and refunds.
• You maintain contact with external partners and sales platforms.
• You identify recurring customer questions and actively contribute ideas on how to make service smarter, faster, and better.

Skills

German fluency

English proficiency

Dutch basics

Full-time

Customer service

E-commerce exp

Job description

In this role, you will be the first point of contact for the German and English markets. You will ensure that every customer feels heard and perfectly assisted. Your goal is not only to resolve queries but also to proactively improve the overall customer experience. Our client is looking for a strong communicator and team player who takes initiative independently and thrives in a fast-growing environment where no two days are the same.

• You answer customer questions in German and English via email, phone, chat, and social media.
• You resolve customer inquiries, complaints, and more complex cases in a professional and solution-oriented manner.
• You process and follow up on orders, returns, and refunds.
• You maintain contact with external partners and sales platforms.
• You identify recurring customer questions and actively contribute ideas on how to make service smarter, faster, and better.

Requirements

The ideal candidate is customer-focused, takes initiative, and feels responsible for their work. You are a strong communicator, think in solutions, and can maintain an overview, even when busy. You feel at home in a fast-growing e-commerce environment where not everything is cast in fixed processes and where your contribution to improvement is valued.

• German at C1 level or higher (fluent in spoken and written)
• English at a very good professional level (B2/C1).
• You can follow conversations in Dutch (A2 or B1 level)
• You are available full-time.
• Experience with customer service and/or e-commerce is a plus.
• You work accurately, are solution-oriented, and enjoy taking initiative.

Please note: Our client cannot sponsor a work permit.

Benefits

• Contract: One-year fixed-term contract with the intention to transition to a permanent contract
• Pension: Participation in a pension scheme
• Travel allowance: €0.23 per km for car travel; public transportation costs fully reimbursed
• Holidays: 25 days of paid leave based on full-time employment

The salary will be discussed during the intake with the recruiter.