Customer service representative 32-40 hours

Suc6! Recruitment B.V.; Venray; On-site; EUR 29,000 - 42,000; Full time

Benefits offered by this job

31 vacation days

Travel expenses reimbursement

Home office 1 day per week

Pension scheme

Gym and bicycle discount

Job summary

Suc6! Recruitment B.V. is recruiting for a Customer Service Representative in Venlo.

The role focuses on serving customers via email, phone, chat, and other channels, maintaining strong relationships and providing timely shipment information. You will work in a small team with collaboration across internal departments and carriers. The position emphasizes handling inquiries, monitoring orders, and ensuring service levels are met, while contributing to continuous improvement and daily operational

Qualifications

• Proven experience in an international Customer Service or Control Tower environment.
• Strong administrative and organizational skills.
• Excellent communication skills in English, both verbal and written.

Responsibilities

• Act as the primary operational point of contact for customers via email, phone, chat, and other channels.
• Proactively monitor shipments, orders, and warehouse activities to ensure SLA levels are met.
• Handle inquiries on orders, returns, replacements, complaints, and account-related matters.
• Coordinate and follow up on urgent orders, deviations, and exceptions within the supply chain.
• Monitor customer feedback and escalate risks or deviations timely.
• Collaborate with Warehouse Operations, Transport, Planning, IT, and Security.
• Participate in daily operational meetings and weekly progress discussions.
• Identify bottlenecks and contribute to root-cause analyses and process improvements.

Skills

Customer service

English proficiency

Dutch language

Communication skills

Education

MBO+ level education or equivalent

Tools

WMS

ERP systems

Microsoft Office

Job description

Function Content

For our client in Venlo, we have an exciting vacancy for a
Customer Service Representative, 32-40 hours
In this role, you will be the primary point of contact for customers, end customers, internal departments, and carriers.
You will build and maintain strong relationships by providing accurate and timely information on ongoing shipments.
Communication will primarily be through our Customer Relationship Management (CRM) system, but also by phone and email.
Regular verbal contact is an essential part of the role.
We work in small, close-knit teams where collaboration is key. This position is based in Oostrum (Venray).
This is what you will do:

• Act as the primary operational point of contact for customers via email, phone, chat, and other communication channels;Independently and quickly resolve complex and ad-hoc inquiries;
• Proactively monitor shipments, orders, and warehouse activities to ensure agreed service levels (SLAs) are met;
• Handle customer inquiries regarding orders, returns, replacements, complaints, and account-related matters;
• Coordinate and follow up on urgent orders, deviations, and exceptions within the supply chain;
• Monitor customer feedback, identify recurring issues, and engage in the appropriate escalation of risks or deviations in a timely manner;
• Collaborate closely with internal departments such as Warehouse Operations, Transport, Planning, IT, and Security;
• Actively participate in daily operational meetings and weekly internal and external progress discussions;
• Identify structural bottlenecks, contribute to root-cause analyses, and provide support for continuous process improvements.

What you will get ?

A good monthly salary based on education and experience;

31 vacation days; Great opportunities for further development internally through training and education;

Travel expenses reimbursement;

Focus on personal and professional development;

Working from home is possible 1 day per week;

Discount on your gym membership and bicycle;

Collective pension scheme;

Function Requirements

MBO+ level education and/or work experience or equivalent;

Proven experience in an international Customer Service or Control Tower environment (required);

Strong administrative and organizational skills;

Experience with WMS and/or ERP systems and good knowledge of Microsoft Office; Excellent communication skills in English, both verbal and written; A customer-oriented attitude combined with a structured, accurate, and proactive way of working;

The ability to maintain an overview, set priorities, and perform effectively under time pressure; A structured approach;

A service-oriented attitude, where you can combine customer focus with setting the right priorities; A proactive attitude and the motivation to learn and explore new areas;

The ability to quickly assess the urgency, impact, and complexity of customer requests;

An open and communicative personality with a good command of both Dutch and English.

Korte beschrijving

For our client in Venlo, we have an exciting vacancy for a

Customer Service Representative, 32-40 hours

In this role, you will be the primary point of contact for customers, end customers, internal departments, and carriers.
You will build and maintain strong relationships by providing accurate and timely information on ongoing shipments.
Communication will primarily be through our Customer Relationship Management (CRM) system, but also by phone and email.
Regular verbal contact is an essential part of the role.
We work in small, close-knit teams where collaboration is key. This position is based in Oostrum (Venray).
This is what you will do:
Act as the primary operational point of contact for customers via email, phone, chat, and other communication channels;Independently and quickly resolve complex and ad-hoc inquiries;
Proactively monitor shipments, orders, and warehouse activities to ensure agreed service levels (SLAs) are met;
Handle customer inquiries regarding orders, returns, replacements, complaints, and account-related matters;
Coordinate and follow up on urgent orders, deviations, and exceptions within the supply chain;
Monitor customer feedback, identify recurring issues, and engage in the appropriate escalation of risks or deviations in a timely manner;
Collaborate closely with internal departments such as Warehouse Operations, Transport, Planning, IT, and Security;
Actively participate in daily operational meetings and weekly internal and external progress discussions;
Identify structural bottlenecks, contribute to root-cause analyses, and provide support for continuous process improvements.

Want to know more ?

Would you like to know more? Please contact Patricia Martens at 06 - 2016 1810.