Customer service representative

YoungCapital; Utrecht; Hybrid; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Travel allowance

Hybrid work model

HubSpot training

International team

Competitive salary

Job summary

YoungCapital zoekt een Customer Service Representative in Utrecht. Je behandelt inkomende vragen, houdt responstijden scherp en zorgt ervoor dat klanten gehoord worden.

Je verwerkt veelvuldige klantverzoeken en lost technische tickets op met precisie, terwijl je samenwerkt met Tech Support en Product teams voor snellopende oplossingen. Je werkt twee dagen per week op kantoor in Utrecht in een dynamische scale-up.

Qualifications

• Ervaring in klantenservice, bij voorkeur in een drukke omgeving.
• Kennis van HubSpot CRM of vergelijkbare systemen.
• Goede beheersing van de Engelse taal, schriftelijk en mondeling.

Responsibilities

• Behandel hoge aantallen klantvragen en tickets.
• Beheer en triage binnen HubSpot; escalatie naar Tech Support/Product waar nodig.
• Zorg voor duidelijke en snelle communicatie zodat hospitality-klanten geholpen worden.

Skills

Customer service experience

HubSpot CRM

English fluency

Problem solving

Working in fast-paced environment

Tools

HubSpot

Job description

Omschrijving functie

Customer Service Representative in Utrecht

Become a Customer Service Representative in Utrecht! Earn a competitive salary, fight food waste with smart tech!

Wat ga je doen? As our new Customer Service Representative, you step into a dynamic role where every customer contact counts. You tackle incoming questions, keep response times sharp, and make sure our clients feel truly heard every single day. You handle high-volume customer requests and resolve technical tickets with precision. In your daily work, you triage incoming support tickets in HubSpot and answer client questions directly. When complex technical issues arise, you collaborate closely with our Tech Support and Product teams to deliver swift, structured solutions. You maintain clear and fast communication so every hospitality client gets top-tier service. You bring customer service experience and thrive in a fast-paced environment. We look for a proactive mindset and strong problem-solving skills. You feel completely comfortable navigating CRM software like HubSpot and communicate fluently in English. You work in a structured manner, show high reliability, and look forward to spending two days a week at our modern Utrecht office. You join an innovative mission to eliminate global food waste through smart tech. You become part of a fast-growing scale-up that builds cutting-edge technology for the hospitality sector. Working alongside an ambitious, impact-driven team, you contribute to real sustainable change every single day while enjoying an energetic work culture.

Wat wij bieden

• An attractive, competitive salary tailored to your experience


• Full travel allowance for your office days in Utrecht


• Flexible hybrid working model with two days on-site


• A high-impact role where you actively help reduce food waste worldwide


• Practical hands-on training in HubSpot and specialized tech tools


• A energetic, international team that celebrates success t...