Customer Service Representative

Royal Den Hartogh Logistics; England; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Pension and life assurance

25 days holiday

Cycle-to-work scheme

Benefit Hub access

Help@Hand and Employee Assistance

Job summary

Royal Den Hartogh Logistics, a leading logistics provider with a global footprint, is seeking a Customer Service Representative for its Liquids team in the United Kingdom. You will own the end-to-end order process, from transport requests through delivery, acting as the trusted logistics expert who delivers outstanding service.

The role emphasizes proactive problem solving, collaboration with European colleagues, and a focus on continuous improvement in a fast-paced environment.

Qualifications

• Exceptional attention to detail and organisational skills.
• Resilience under pressure and adaptability to evolving market demands.
• Strong interpersonal and communication skills.
• Outstanding sense of responsibility and proactive approach.
• Solution-focused and collaborative team player.
• Ability to manage multiple priorities and meet deadlines.
• Growth mindset with willingness to learn and develop professionally.

Responsibilities

• Be the main point of contact for customers, overseeing the entire order process from transport order to delivery.
• Resolve issues, implement new transport lanes, and provide insights through analysis.
• Collaborate with colleagues across Europe to deliver innovative transport solutions and drive improvements.
• Be agile, liaising with operations and commercial teams to implement efficiencies.

Skills

Attention to detail

Organisational skills

Communication skills

Interpersonal skills

Problem solving

Multi-tasking

Team player

Job description

Job Description

Ambitious People Realising Creative Logistics Solutions.

Where will you be working?

Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family‑owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers , 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.

The Role

We are looking for a highly organised, detail-oriented and proactive Customer Service Representative to join our Liquids team. In this key role, you’ll be the trusted partner for your customers—managing their requests from the transport order right through to delivery. You’ll take ownership of the full process, becoming the go-to logistics expert who provides solutions, handles challenges, and delivers outstanding service.

In This Dynamic Role, You’ll

• Be the main point of contact for your customers, overseeing the entire order process, ensuring accuracy from start to finish.
• Resolve issues, implement new transport lanes, and provide insights through financial and operational analysis.
• Collaborate with colleagues across Europe to deliver innovative transport solutions and drive continuous improvements.
• Be agile, switching seamlessly between customer service, liaising with operational and commercial colleagues, and implementing key efficiencies.

Job Requirements

Successful candidates

As Customer Service Representative, you’ll thrive if you enjoy a fast-paced environment and are eager to contribute to the success of our growing business.

The Ideal Candidate Will Have

• Exceptional attention to detail and organisational skills, with a passion for delivering the highest standards of customer service.
• Resilience under pressure, with the flexibility to adapt quickly to evolving market and customer demands.
• Strong interpersonal and communication skills, with the ability to build collaborative relationships with customers and internal teams.
• Outstanding sense of responsibility, with a pro‑active and structured approach to customer centricity.
• A solution-focused, proactive team player, who anticipates potential problems and acts quickly to resolve them.
• Confidence in managing multiple priorities, working at pace, and consistently meeting deadlines.
• A growth mindset – eager to learn, open to feedback, and motivated to pursue ongoing training and professional development

What We Offer

At Den Hartogh Logistics, we believe people are our greatest strength. When you join our team, you can expect:

• A culture built on trust, ownership, and responsibility, where your contributions truly matter.
• A dynamic and innovative work environment, with operational excellence, continuous improvement, and teamwork at its core.
• Opportunities for professional growth and personal development, supported by tailored training programmes.
• A competitive benefits package, including:
  • Excellent pension and life assurance schemes
  • 25 days of annual holiday
  • Cycle-to-work scheme
  • Access to our Benefit Hub for exclusive perks and discounts
  • Comprehensive Help@Hand support and Employee Assistance Programme
• A workplace that values ambition, innovation, and collaboration–while never losing sight of the importance of enjoying what we do.