Customer service medewerker

Royal Den Hartogh Logistics; Rotterdam; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

30 vacation days

Travel allowance

Flexible working hours

Pension plan

Gym access

Training courses

Job summary

A leading logistics company in Rotterdam is seeking a Customer Service Medewerker to ensure operational execution and customer satisfaction. You will manage relationships with international customers and coordinate transport solutions. The ideal candidate has an MBO/HBO education or relevant logistics experience, is proactive, and possesses excellent Dutch and English language skills. The role offers a competitive salary, flexible working hours, and a positive work environment.

Qualifications

• Excellent command of Dutch and English, spoken and written.
• Self-motivated, responsible, and proactive.
• Capable of managing daily operations and improvement projects.

Responsibilities

• Act as the contact person for a number of (international) customers.
• Be responsible for operational execution and related administration.
• Maintain daily contact with customers and internal departments, shipping lines, and other supply-chain partners.
• Offer creative transport solutions that optimize existing business.
• Act as a central coordinator, ensuring transport satisfaction.

Skills

Customer-oriented

Commercial skills

Problem-solving

Analytical skills

Proactive

Education

MBO/HBO education or relevant experience in logistics/transport

Job description

Customer Service Medewerker - Royal Den Hartogh Logistics

Join our team as a Customer Service Medewerker at Royal Den Hartogh Logistics – an international leader in logistics for the chemical, gas, polymer, and food industries.

Where you will work

Royal Den Hartogh Logistics is a family business founded in 1920. We work worldwide with 54 locations in 27 countries, 2,600 colleagues, and a modern fleet; our values are safety and sustainability.

What you will do

• Act as the contact person for a number of (international) customers.
• Be responsible for the operational execution and related administration.
• Maintain daily contact with customers and internal departments, shipping lines, rail operators, cleaning stations, and other supply‑chain partners.
• Work with colleagues to offer creative transport solutions that expand or optimise existing business.
• Act as a central coordinator, ensuring the transport is executed to the customer’s satisfaction.

The ideal candidate

• MBO/HBO education or relevant work experience in logistics/transport.
• Self‑motivated, responsible, and proactive.
• Klantgericht, commercieel, gestructureerd, probleemoplossend en analytisch.
• Capable of managing daily operations and improvement projects.
• Excellent command of Dutch and English, spoken and written.

What we offer

• Competitive salary, 30 vacation days (full‑time), travel allowance, flexible working hours, and a pension plan.
• Room for independence, responsibility, and initiative within a growing, informal organisation.
• Modern work environment in our new Basecamp with a view over the Waterweg, gym, restaurant, and DH‑Academy with over 500 training courses.
• International yet family‑like atmosphere with colleagues worldwide.
• Positive work climate, caring budget, and access to Benefits at Work discounts and additional perks.

How to apply

Contact Bob Kloppenburg at 06 - 11 44 15 12 or submit your application via the button below.