Inside Sales Representative

Russell Tobin; Haarlem; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Company pool car

25 vacation days

Employee product discount

Training academy and online platform

Flexible working arrangements

Job summary

Russell Tobin is looking for a Commercial Office Employee in Haarlem, Netherlands. You will be the first point of contact for customers, supporting the sales process from inquiry through after-sales.

Responsibilities include preparing quotes, advising on products, and building relationships via phone, email, and face-to-face visits. Regular customer visits help identify opportunities and ensure a seamless experience across sales, logistics, and service teams.

Qualifications

• Minimum MBO level of education or equivalent.
• Previous experience in commercial, customer service, or sales support is preferred.
• Good command of Dutch, both written and spoken.

Responsibilities

• Prepare, manage, and follow up on customer quotations.
• Provide advice on products, services and solutions.
• Build strong customer relationships via phone, email and in-person visits.
• Support the sales team with commercial and administrative preparations.
• Analyze customer requirements and identify sales opportunities.
• Monitor delivery schedules and communicate updates to customers.

Skills

Communication

Dutch language

Customer-focused

Organized

Education

MBO level

Job description

Commercial Office Employee (Customer-Facing)

Permanent

Haarlem, Netherlands

About the Role

Are you a commercially driven and customer-focused professional who enjoys building strong relationships and delivering excellent service? Do you thrive in a role where no two days are the same, balancing customer interactions via phone, email, and face-to-face visits?

If so, we would love to hear from you!

As a Commercial Office Employee, you will be the first point of contact for customers and play a key role in supporting the entire sales process. Acting as a bridge between customers, sales teams, logistics, and service departments, you will ensure a seamless customer experience from initial inquiry through to after-sales support.

In addition to office-based responsibilities, you will regularly visit customers to strengthen relationships, understand their needs, and identify new business opportunities.

Key Responsibilities

• Prepare, manage, and follow up on customer quotations.
• Provide advice and guidance on products, services, and solutions.
• Build and maintain strong customer relationships through phone, email, and in-person visits.
• Support the sales team with commercial and administrative preparations.
• Analyze customer requirements and identify sales opportunities.
• Monitor delivery schedules and proactively communicate updates.
• Accurately process and manage customer orders within internal systems.
• Drive customer satisfaction through responsive and professional service.
• Collaborate closely with internal teams, including sales, logistics, and service departments.
• Contribute to business growth through proactive customer engagement and opportunity identification.

What We’re Looking For

• Minimum MBO level of education or equivalent working/thinking level.
• Previous experience in a commercial, customer service, or sales support role is preferred.
• Affinity with technical products or a strong willingness to learn about technical solutions.
• Excellent communication skills and a customer-first mindset.
• Proactive, detail-oriented, and highly organized.
• Strong commercial awareness and problem-solving abilities.
• A collaborative team player who enjoys working in a dynamic environment.
• Good command of the Dutch language, both written and spoken.

What’s on Offer

We believe in rewarding talent and supporting professional growth. In return, you can expect:

• Competitive salary based on experience.
• Performance and location-related bonus opportunities.
• Company pool car available at the location.
• 25 annual vacation days (based on full-time employment).
• Option to purchase up to 12 additional vacation days per year.
• Exclusive employee product discount scheme.
• Extensive learning and development opportunities through a dedicated training academy and online learning platform.
• Discounts on fashion, leisure activities, travel, and more through employee benefits programs.
• Group discounts on health insurance.
• Flexible working arrangements to support a healthy work-life balance.
• A positive and collaborative culture where your ideas, initiative, and contributions are truly valued.

Why Join Us?

Join a growing and supportive organization where customer satisfaction, teamwork, and continuous improvement are at the heart of everything we do. You’ll have the opportunity to develop your skills, build meaningful customer relationships, and make a real impact on business success.