Customer Service Supervisor

Bleckmann; Venlo; Remote; EUR 42,000 - 60,000; Full time

Job summary

Bleckmann, a market leader in supply chain management for fashion and lifestyle brands, is seeking a Customer Service Supervisor in Venlo. You will coordinate the Customer Service team daily and serve as the main contact for customers and internal stakeholders.

In this hands-on leadership role you will coach your team, manage inquiries, monitor KPIs and drive continuous improvement while collaborating with warehouse operations and logistics teams.

Qualifications

• Experience in customer service, logistics or supply chain operations is required.
• Strong leadership and coaching abilities to guide a frontline team.
• Excellent communication skills; fluent in English (C1 or higher).
• Able to monitor KPIs, prioritize tasks, and drive improvements.
• Knowledge of WMS systems (JDA, PKMS) and ticketing systems (Salesforce).
• Structured, proactive and resilient under pressure.

Responsibilities

• Lead, coach and support the Customer Service team.
• Act as the first escalation point for customers and internal departments.
• Participate in daily operational customer service activities.
• Monitor KPIs, service levels and customer satisfaction.
• Coordinate priorities between customers and warehouse operations.
• Manage inbound, outbound, returns and customs-related processes.
• Prepare reports and discuss performance with customers.
• Drive process improvement and optimization initiatives.

Skills

Leadership

Coaching

Communication

English (C1)

Analytical thinking

Prioritization

Team coordination

Education

MBO/HBO education

Tools

JDA

PKMS

Salesforce

Job description

Ready to Join the Backstage Crew?

At Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack & ship to IT and HR.

But we’re not just logistics experts. We’re The Backstage Crew — a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact.

Whether you’re on the warehouse floor or behind a screen, you’ll find:

• Strong connections with colleagues who support and celebrate you.

• Fast growth in a company that’s expanding across Europe, the US, and Asia.

• High energy in a dynamic environment where no two days are the same.

• Guided freedom to take initiative, solve problems your way, and grow your career.

We believe in entrepreneurship, expertise, excellence, and engagement — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind.

So if you’re ready to roll out the red carpet for our clients — and for each other — we’ve got a spot for you.

Behind the scenes is where the real excitement begins. Ready to join us?

As a Customer Service Supervisor, you are responsible for the daily coordination of the Customer Service team and act as the main point of contact for both customers and internal stakeholders. You report directly to the Customer Service Manager and play a key role in ensuring excellent service delivery and operational performance. This is a hands-on leadership role, where you not only coach and support your team but also actively participate in daily customer service activities. As a true working supervisor, you help manage customer queries, resolve operational issues, monitor KPIs, and drive continuous improvements.

Key responsibilities

• Lead, coach and support the Customer Service team.
• Act as the first escalation point for customers and internal departments.
• Actively participate in daily operational customer service activities.
• Monitor KPIs, service levels and customer satisfaction.
• Coordinate priorities between customers and warehouse operations.
• Manage inbound, outbound, returns and customs-related processes.
• Prepare reports and discuss performance with customers.
• Drive process improvement and optimization initiatives.

Your profile

• MBO+/HBO working and thinking level.
• Experience in customer service, logistics or supply chain operations.
• Affinity with leadership and coaching colleagues.
• Knowledge of WMS systems such as JDA and/or PKMS.
• Experience with ticketing systems such as Salesforce.
• Affinity with customs processes.
• Strong communication skills in English (minimum C1).
• Analytical, customer-focused and able to prioritize effectively.
• Structured, proactive and stress-resistant.

At Bleckmann, we are guided by our values: We take a parachute and jump (Entrepreneurship), we unpack our knowledge (Expertise), we raise the bar with every box (Excellence), and we spark energy that connects (Engagement).