Customer Service

Elastofirm B.V.; Netherlands; Remote; EUR 27,000 - 38,000; Full time

Benefits offered by this job

Travel allowance

26+ leave days

Birthday bonus

Training and development opportunities

Permanent employment prospect

Job summary

Flevo Rubber Extrusion in the Netherlands is looking for a Customer Service Employee who connects customers with production, planning, logistics, and sales. You manage the complete order process, process orders, monitor delivery times, organize transport, and maintain strong customer contact.

You bring MBO+/HBO level, experience in an administrative or commercial role, affinity with manufacturing, and SAP experience.

Qualifications

• MBO+/HBO level of working and thinking.
• Experience in an administrative or commercial role.
• Affinity with the manufacturing industry.
• Good command of Dutch.
• Experience with ERP systems, SAP is a plus.
• Strong organizational skills.

Responsibilities

• Manage the complete order process.
• Process orders and monitor delivery times.
• Organize transport.
• Maintain customer contact.
• Coordinate with production, planning, and logistics.
• Identify opportunities to improve processes.

Skills

Strong organizational skills

Customer communication

Dutch language proficiency

Education

MBO+/HBO level of working and thinking

Tools

SAP

Job description

Are you strong at organizing, do you work accurately, and do you get energy from customer contact? Then we have a great challenge for you.
As a Customer Service Employee, you are the connecting link between customers, production, logistics, and sales.

What will you do?

• Managing the complete order process;
• Processing orders and monitoring delivery times;
• Organizing transport;
• Maintaining customer contact;
• Coordinating with production, planning, and logistics;
• Identifying opportunities to improve processes.

What do you bring?

• MBO+/HBO working and thinking level;
• Experience in an administrative or commercial role;
• Affinity with the manufacturing industry;
• Good command of the Dutch language;
• Experience with ERP systems (SAP is a plus);
• Strong organizational skills.

What do we offer you?

• 32 to 40 hours per week;
• Market-based salary;
• Travel allowance (€0.25 per km);
• At least 26 leave days;
• Option to purchase additional leave;
• Birthday bonus;
• Training and development opportunities;
• Plenty of room for your own initiative.
• Prospect of permanent employment.

Why work at Flevo Rubber Extrusion?

You will work in an informal organization with short lines of communication, extensive expertise, and a strong focus on quality, innovation, and sustainability.

About Flevo Rubber Extrusion

Flevo Rubber Extrusion develops and produces high-quality rubber sealing profiles for a wide range of industrial applications and is part of Elastofirm.