Customer Project Officer

SIRE LIFE SCIENCES; Amersfoort; On-site; EUR 45,000 - 65,000; Full time

Job summary

SIRE LIFE SCIENCES is seeking a Customer Project Officer to ensure business continuity by owning customer-related operational processes and driving improvements across Sales, Supply Chain and Customer Collaboration. You will work across pricing, rebates, customer requests and performance, helping standardize processes across markets.

The role requires strong organizational, communication and stakeholder management skills, with a proactive, hands-on approach and the ability to work independently

Qualifications

• Experience within Sales, Supply Chain, Customer Collaboration or a similar environment.
• Experience with customer-related processes such as pricing, rebates or contract management is preferred.
• Strong organizational and problem-solving skills.
• Able to switch between operational tasks and improvement projects.
• Flexible and comfortable working in a developing and sometimes ambiguous role.
• Strong communication and stakeholder management skills.
• Proactive, hands-on and able to work independently.
• Good command of English.
• French is a plus; Dutch is a plus for the industry/butter focus.

Responsibilities

• Take ownership of key Customer Collaboration processes.
• Monitor customer service KPIs and identify improvement opportunities.
• Coordinate operational issues and drive corrective actions.
• Support pricing, rebate and contract management activities.
• Manage customer requests, samples, portals and specific market queries.
• Prepare performance updates, action trackers and reports.
• Work closely with Sales, Supply Chain, Planning and Logistics.
• Identify opportunities to standardize and improve processes.
• Act as a flexible sparring partner for internal stakeholders.
• Support different customer or market areas depending on business needs.

Skills

Organizational skills

Problem-solving

Stakeholder management

Communication

Proactive / hands-on

Task switching

English proficiency

Flexibility

Job description

About the Company

Our client is an international organization within the food industry, operating in a dynamic environment where customer collaboration, supply chain and operational excellence are closely connected. The Customer Collaboration team works across Sales, Supply Chain, Planning, Logistics and other functions to improve customer performance and business processes.

Role Description

As a Customer Project Officer, you will ensure business continuity while taking ownership of customer-related operational processes. You will work across Sales, Supply Chain and Customer Collaboration on topics such as pricing, rebates, customer requests and performance. As the role is still developing, you will also help standardize and improve processes across different markets and functions.

Key Responsibilities

• Take ownership of key Customer Collaboration processes.


• Monitor customer service KPIs and identify improvement opportunities.


• Coordinate operational issues and drive corrective actions.


• Support pricing, rebate and contract management activities.


• Manage customer requests, samples, portals and specific market queries.


• Prepare performance updates, action trackers and reports.


• Work closely with Sales, Supply Chain, Planning and Logistics.


• Identify opportunities to standardize and improve processes.


• Act as a flexible sparring partner for internal stakeholders.


• Support different customer or market areas depending on business needs.

Requirements

• Experience within Sales, Supply Chain, Customer Collaboration or a similar environment.


• Experience with customer-related processes such as pricing, rebates or contract management is preferred.


• Strong organizational and problem-solving skills.


• Able to switch between operational tasks and improvement projects.


• Flexible and comfortable working in a developing and sometimes ambiguous role.


• Strong communication and stakeholder management skills.


• Proactive, hands-on and able to work independently.


• Good command of English.


• French is a plus; Dutch is a plus for the industry/butter focus.