Customer Service Coordinator - fluent in French

INFINITY GLOBAL; Rotterdam, Den Haag; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Office in Rotterdam centre near Staadh

25 vacation days

Pension plan

Internet and phone allowance

Work from home allowance

Commuting allowance

Comprehensive training and development

Hybrid work option with 1 day remote

Job summary

Infinity Global in Rotterdam seeks a Customer Service Coordinator to support account teams and retail locations, ensuring accurate and timely sales order processing. You will handle inquiries, coordinate with 3PLs, and assist daily operations.

The role requires an Associate degree or 4+ years in a similar role, fluency in French and English, and strong MS Office skills. Hybrid work with one remote day is offered in Rotterdam.

Qualifications

• Associate degree in Business or similar field.
• 1–2 years of experience in a high-volume, fast-paced customer service role.
• Proficient in MS Office applications (PowerPoint, Excel, Outlook, Word).
• Native-level proficiency in French and excellent English communication.
• Excellent organization and multitasking abilities.
• Ability to self-train on SharePoint, Yellowfin and Pentaho.
• Experience with Pentaho or report-generating software preferred.
• Knowledge of multi-currency transactions, time zones and geography.

Responsibilities

• Process sales orders, returns and cancellations using ERP software.
• Provide exceptional customer service by answering inquiries promptly.
• Create and send order acknowledgements to customers.
• Coordinate with other departments, 3PLs and customers for timely processing, delivery and invoicing.
• Analyze inquiries, research solutions and advise the Account Manager.
• Collaborate with Account Team to monitor and manage inventory.
• Approve and release orders for warehouse fulfillment and shipping documents.
• Maintain knowledge of designated accounts to make product recommendations.
• Prepare account-related reports for the Account Manager.

Skills

MS Office

PowerPoint

Excel

Outlook

Word

French (native)

English (excellent)

Organizational skills

Multitasking

SharePoint

Yellowfin

Pentaho

Multi-currency knowledge

Time zones knowledge

Geography knowledge

Education

Associate degree in Business or similar field

Tools

SharePoint

Yellowfin

Pentaho

Job description

About The Role

The Customer Service Coordinator assists account teams and customer retail locations to ensure accurate and timely completion of the sales order process. This role also serves as a contact for customer service-related inquiries regarding designated accounts and assists the Account Team in daily operations.

The Customer Service Coordinator assists account teams and customer retail locations to ensure accurate and timely completion of the sales order process. This role also serves as a contact for customer service-related inquiries regarding designated accounts and assists the Account Team in daily operations.

Key Responsibilities

• Process transactions, including sales orders, returns, and cancellations using internal ERP software
• Provide exceptional customer service by answering customer inquiries quickly and correctly
• Create and provide order acknowledgements to customers
• Communicate and coordinate with other departments, 3PLs, and customers to ensure effective and timely processing, delivery, and invoicing of orders
• Analyze customer inquiries, research solutions, if necessary, and provide suggestions for resolution to the Account Manager
• Collaborate with the Account Team to monitor and manage inventory
• Approve and release sales orders for warehouse fulfillment and prepare shipping documents
• Maintain a thorough understanding of designated accounts, including product knowledge, in order to make effective suggestions to the Account Manager
• Prepare various account-related reports for the Account Manager to review
• Assist the Account Team with daily functions

Requirements

• Associate degree in Business or similar field or 4+ years of experience in a related role preferred
• 1-2 years of experience in high volume, fast-paced customer service role
• Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word
• Native-level proficiency in French and excellent verbal and written communication skills in English.
• Excellent organizational skills and ability to multitask/prioritize based on urgency
• Ability to quickly self-train on various programs, such as SharePoint, Yellowfin, and Pentaho
• Preferred experience with report generating software, such as Pentaho
• Knowledge of the metric system, multi-currency transactions, time zones, and geography

Perks And Benefits

We believe our employees are our most important asset. Infinity Global offers competitive salaries and values employees with a diversified benefits package, fun company outings, and in-office perks. Our perks and benefits include:

• Office in Rotterdam centre near Staadhuis
• 25 vacation days
• Pension plan, internet and phone allowance, work from home allowance, commuting allowance
• Comprehensive training and development program
• Hybrid work option with 1 day being remote

The Partner Trusted by the World’s Leading Luxury Brands

We’re proud to be the single-source solution for luxury retailers, offering innovative, sustainable, and personalized solutions, from product development and manufacturing to global distribution to data management.

With each program, we collaborate with our clients to anticipate their needs- developing custom strategies that allow us to act with agility-quickly responding to challenges and rapidly shifting positions to meet the opportunities in this ever-changing environment.