Customer Operations Executive | Liquids & Feed

NUMIDIA BV; Herten; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Great Place to Work

Fresh lunch 3x per week

Travel allowance

Full pension contribution

28 vacation days (30 next 2 years)

Continuous development opportunities

Job summary

Numidia BV, based in Herten, Netherlands, seeks a Customer Operations Coordinator for Liquids & Feed to join our international team. You will coordinate orders, manage documentation, and act as main contact for customers and partners, ensuring timely delivery and smooth logistics.

Fluent English and another language is preferred in a fast-growing, entrepreneurial environment with development opportunities.

Qualifications

• BSC/MSC degree required or equivalent.
• Strong problem-solving skills and proactive mindset.
• Excellent communication and relationship-building abilities.
• Experience with logistics or supply chain processes is preferred.

Responsibilities

• Coordinate customer orders from initiation to delivery with accuracy and timeliness.
• Act as internal contact for logistics, documentation, regulations, and supply chain processes.
• Ensure proper document management, including invoicing and records.
• Handle non-conformities, delivery discrepancies, and claims.
• Maintain communication with external partners and service providers.
• Develop long-term relationships with customers and internal teams to drive excellence.

Skills

Teamwork

Communication

Leadership

Customer focus

Analytical

Education

BSc/ MSc degree

Tools

Microsoft Office

Dynamics ERP

Job description

For the Customer Operations department at our HQ in Herten (Roermond) in the Netherlands, we are looking for a

Customer Operations Coordinator | Liquids & Feed (Fulltime)

If you are interested in a challenging, international and dynamic function in a fast growing and young organization, we are looking for you!

The position

As contact person for our business partners, the Customer Operations Executive takes care of the follow-up of the contract with our customers. This includes preparing, planning, and booking transport. The job is very diverse and challenging due to its s peed and complexity. We are looking for a strong, proactive, and customer-oriented employee who is interested in arranging international logistics and has affinity with documents, regulations and customs. You bring a constructive and adaptable approach to overcoming obstacles, enabling you to thrive in our dynamic and international environment.

Tasks and responsibilities

• Process and coordinate customer orders from initiation to delivery, ensuring accuracy, compliance, and timely delivery;
• Act as an internal point of contact for colleagues across departments regarding logistics, documentation, regulations, and supply chain processes;
• Ensure proper and timely document management, including invoicing;
• Handle minor non-conformities, delivery discrepancies, and claims;
• Maintain communication with external partners and service providers;
• Serve as the main point of contact for customers, maintaining and developing long-term relationships with the assigned customers;
• Thrives together with the team for operational excellence.
• Weekend duties may occur from time to time, which will be compensated in time for time.

We offer

• Challenging job within a young, international company with a strong growth ambition
• Proud to be certified as a Great Place to Work – join a culture where people come first!
• A fantastic new office – inspiring & modern
• 28 vacation days, increasing to 30 in the coming 2 years
• Travel allowance
• Full pension contribution – paid by Numidia
• Unique perk: Fresh lunch 3x per week – together with your colleagues
• Continuous development opportunities – grow your expertise and career

We are looking for an Customer Operations Executive who

• Has a BSC/MSC degree;
• Has strongly developed problem solving skills;
• Possesses the following competences: Teamwork, Effective Communication, Management and Responsibility, Leadership, Focused and Initiative, Customer focus, Relationship building, Analytical, Financial Awareness;
• Has good knowledge of automated systems (Microsoft Office and – preferably Dynamics or another ERP-system);
• Is fluent in English and minimum one other foreign language (advanced level).

About Numidia

Numidia is a dynamic company, specialized in the international trade of quality dairy products (butter, cheese, milk powders, liquids, etc.), dairy related ingredients and dairy derivatives. Our clients and suppliers are located worldwide. Numidia has, next to the HQ in The Netherlands, offices in Montevideo, Dallas, and Singapore. We built a strong track record in dairy industry and with o ur market- and product expertise, a personal and pro-active approach and we strive for operational excellence with people who make the difference in all areas. Our core values are transparency, reliability, flexibility, authenticity and long term relations hips.