Customer Implementation Manager

NeoDay B.V.; Tilburg; In loco; EUR 55.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

25 vacation days

Laptop and phone subscription compensation

Travel allowance

Team events and informal culture

Brabant culture and team events

Descrizione del lavoro

A leading tech scale-up in Tilburg is seeking a Customer Implementation Manager to oversee client onboarding. This role requires 3–6 years of experience in technical project management and SaaS implementation. The ideal candidate should be tech-savvy, with strong communication skills and an understanding of data flows. You’ll manage project plans, bridge business and tech, and ensure data integrity. The company offers a competitive salary, 25 vacation days, and a dynamic work environment that promotes both personal development and client success.

Competenze

• 3–6 years of experience in Technical Project Management, SaaS Implementation, or B2B Onboarding.
• Proactive, organized, and energetic personality with problem-solving skills.
• Ability to translate technical steps for diverse audiences.

Mansioni

• Own the project plan and manage timelines.
• Act as a bridge between business ambitions and technical requirements.
• Manage integrations with the client's POS systems.
• Ensure data integrity for successful launches.
• Provide platform training and demos to clients.
• Collaborate on loyalty program designs.

Conoscenze

Technical Project Management

SaaS Implementation

Data flows understanding

APIs hands-on experience

Clear communication

Fluent English

Dutch, German, French or Italian

Strumenti

APIs

SDKs

POS integrations

Descrizione del lavoro

Customer Implementation Manager – Neoday | Tilburg
🔹 Location: Tilburg (On-site 80% / Remote 20%)
🔹 Type: Full-time
🔹 Experience: Mid-level (3–6 years in Technical Project Management, SaaS Onboarding or Implementation)

About Neoday

At Neoday, we build plug-and-play loyalty software that helps businesses drive revenue and profit growth, both online and offline. We are a growth engine for clients across the food & fashion retail, QSR, petrol, and car-wash industries, helping brands like LaPlace, Tesco, and Action strengthen customer loyalty and boost engagement.

We develop everything in-house from our Tilburg office, and we are growing fast! To support our growth, we are splitting our customer journey into specialized teams.

Your role

As a Customer Implementation Manager, you are the ultimate project owner of getting our new clients successfully launched. You step in right after the sales process and guide our clients through the entire technical setup and onboarding journey.

You are the vital link bridging the gap between a client's commercial goals and the technical reality. Your goal? Make sure the Neoday platform is fully integrated, the data is flowing perfectly, and the client’s team knows exactly how to use our system. You get them set up and running, so our Customer Success Managers (CSMs) can step in and help them fly!

What you’ll do

• Own the Project Plan: Lead internal and client kick-offs, define the scope, and manage timelines to ensure a smooth launch.

• Bridge Business & Tech: Act as the main translator between the client's commercial ambitions and our internal Product and Tech teams' technical requirements.

• Guide the Technical Integrations: Manage the connection between Neoday and the client’s POS providers and architecture. You’ll make sure we receive all the necessary data for their loyalty programs to work flawlessly.

• Guarantee Data Excellence: Ensure high standards of data integrity and system architecture to provide a clean "launchpad" for the Customer Success team to drive strategic growth.

• Drive the Onboarding: Set up the client’s instance, configure support centers, and conduct platform training and demos so the client feels confident using our product.

• Collaborate on Program Design: Work closely with the CSM team, while they own the strategic design and KPIs of the loyalty program, you’ll help provide the data input and technical feasibility to make their ideas a reality.

What you bring

• Experience: 3–6 years of experience in Technical Project Management, SaaS Implementation, or B2B Onboarding.

• Tech-Savvy Commercial Awareness: You don't need to be a developer, but you understand data flows, SDKs, and POS integrations, and you understand how these impact the client's business goals. Hands‑on technical experience (like working with APIs) is a big plus!

• Clear Communicator: You can explain technical steps in a simple, human way and keep everyone (from marketing directors to tech leads) aligned and on schedule.

• Languages: Fluent in written and spoken English. Speaking Dutch, German, French, or Italian is a fantastic bonus!

• Personality: Proactive, organized, highly energetic, and you love solving puzzles to get a project across the finish line.

What you’ll get

• A competitive salary.

• 25 vacation days (based on a full-time contract).

• A laptop and phone subscription compensation.

• An international role with exciting challenges and significant responsibility.

• Travel allowance / NS card.

• Great colleagues, team events, and an informal Brabant‑style culture: we perform together and enjoy together!

Why Neoday?

We’re a fast‑growing tech scale‑up with a clear mission: helping brands in food, fashion, QSR, petrol, and car‑wash grow through smart technology. At Neoday, you’ll have the freedom and responsibility to make a real impact on clients, on our product, and on our shared future.