Customer Experience & Office Manager - Netherlands

Jon Renau; Velp; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary + holiday allowance

Internal training & guidance

Opportunity to represent a US brand in

Europe expansion

Job summary

Jon Renau is seeking a Customer Experience & Office Manager for the Netherlands, based in Velp. This on-site role oversees daily office operations, from admin tasks to customer inquiries, ensuring high service levels and brand standards across channels.

You’ll collaborate with US HQ and European partners, manage inventory, shipments, and supplier relations, and support onboarding and internal processes. A commercial, organized professional will thrive here.

Qualifications

• Experience in wig/hairpiece/beauty industry.
• Knowledge of the Dutch wholesale hair market.
• Established relationships with salons or hairpiece specialists.

Responsibilities

• Serve as the primary contact for customers by phone and email.
• Respond to questions about wigs, hairpieces, extensions, orders and deliveries.
• Advise customers and support informed purchasing decisions.
• Process and follow up on wholesale orders.
• Maintain relationships with salons and professional customers.
• Resolve inquiries and issues professionally and proactively.
• Support invoicing, expenses, and basic financial administration.

Skills

Wig industry knowledge

Salon network

Commercial mindset

Office administration

Organizational skills

Tools

CRM systems

Dutch wholesale market knowledge

Job description

Jon Renau is a family-owned, international leader in the design and manufacturing of wigs, hair toppers, and extensions. Founded and based in the United States by John and Stella Reynolds, the company has grown while maintaining strong family values and a focus on innovation. Jon Renau partners closely with both brick-and-mortar and online retailers, offering agile, responsive support to businesses of all sizes. With more than 125 styles and over 100 salon-inspired colors, the brand is celebrated for its quality, attention to detail, and commitment to improving the lives of end wearers. Jon Renau emphasizes self-expression through style and color and is dedicated to delivering excellent value and customer satisfaction.

To learn more about our company, products, and commitment to our customers, visit jonrenau.com.

Role Description

The Customer Experience & Office Manager - Netherlands is a full-time, on-site role based in Velp. This role is responsible for overseeing daily office operations, including coordinating administrative tasks, managing office supplies, and supporting local team logistics. The position focuses on delivering an exceptional customer experience by responding to customer inquiries, resolving issues, and ensuring a high level of customer satisfaction across channels. The role also involves building strong relationships with customers, monitoring service quality, and identifying opportunities to improve processes. The Customer Experience & Office Manager collaborates with internal teams to streamline workflows, maintain accurate records, and uphold Jon Renau's brand standards in the Netherlands.

Your Responsibilities

Customer Experience and Commercial Support

• Serve as the primary point of contact for customers by phone and email
• Respond to questions regarding wigs, hairpieces, hair extensions, products, orders, availability, and deliveries
• Advise customers on suitable products and support them in making informed purchasing decisions
• Process, manage, and follow up on wholesale orders
• Build and maintain strong relationships with salons, hairdressers, hairpiece specialists, and other professional customers
• Resolve customer questions, complaints, and order issues in a professional and solution-oriented manner
• Support existing customer accounts and identify appropriate sales opportunities
• Maintain accurate customer, supplier, product, and order information
• Contribute ideas to improve the customer experience and develop our services

Office Management and Operations

• Oversee the smooth day-to-day operation of the Netherlands office
• Coordinate office administration, correspondence, filing, and documentation
• Maintain office supplies and coordinate with external service providers
• Manage incoming and outgoing post, deliveries, and shipments
• Coordinate appointments, meetings, and internal schedules when required
• Support onboarding and other practical arrangements for employees and visitors
• Ensure that the office remains organized, professional, and well supplied
• Act as the local contact for office-related questions and operational issues
• Liaise with colleagues at Jon Renau’s US headquarters and other international partners
• Assist with invoices, expenses, and basic financial administration in coordination with the appropriate internal teams
• Support compliance with relevant office procedures and local business requirements

Inventory and Order Fulfilment

• Monitor inventory levels and product availability
• Coordinate product orders and deliveries with suppliers and internal teams
• Prepare, check, and dispatch customer shipments
• Monitor outstanding orders, backorders, returns, and exchanges
• Help ensure that inventory and order records remain accurate
• Work with logistics partners to resolve delivery issues

Who We Are Looking For

You are an enthusiastic, commercially minded, and highly organized professional who enjoys helping customers and keeping an office running smoothly. This is an ideal opportunity for an organized and resourceful professional who enjoys variety, takes ownership, and is comfortable switching between customer needs and operational priorities. You take initiative, solve problems confidently, and are comfortable managing several responsibilities at once.

The following qualifications are highly preferred:

• Experience in the wig, hairpiece, hair-extension, hairdressing, or professional beauty industry
• Knowledge of the Dutch wholesale hair market
• Established relationships with salons or hairpiece specialists

What We Offer

• A varied and responsible full-time position in the Netherlands
• A competitive salary and holiday allowance
• Internal training and guidance to develop your product and industry knowledge
• The opportunity to represent a respected US brand as it expands in Europe
• A friendly, supportive, and close-knit international team
• A high degree of independence and ownership
• Opportunities for professional development and personal growth