Customer Experience Ambassador - 32h Remote

Cygnific B.V.; Amsterdam; Hybrid; EUR 29,000 - 32,000; Part time

Benefits offered by this job

Remote work allowance

Travel allowance

25 vacation days

Training opportunities

Work from home a few days

Job summary

Cygnific B.V. in Amsterdam is seeking a customer service ambassador to support Rituals customers. You’ll listen, respond via phone, social media and email, and aim to delight with personal attention and practical solutions.

Onboarding includes 4 days of training at Rituals HQ and Cygnific offices in Amsterdam or Enschede. The role offers hybrid work options, working hours Mon-Fri with some weekend coverage, and ample learning opportunities.

Qualifications

• At least a higher general secondary education or secondary vocational education degree.
• Fluent in German or Dutch, and English, with strong written and verbal skills.
• Flexible in working hours and available for 32 hours a week.
• Creative, customer directed writing skills and team-oriented mindset.
• Service-oriented with excellent communication abilities.

Responsibilities

• Provide multichannel customer service via phone, social media and email.
• Swiftly find solutions and strive to exceed customer expectations.
• Work with colleagues to deliver helpful and personal assistance.

Skills

German language

Dutch language

English language

Communication skills

Flexibility in hours

Education

Higher general secondary education or secondary vocational education

Job description

Cygnific B.V. in Amsterdam is seeking a customer service ambassador to support Rituals customers. You’ll listen, respond via phone, social media and email, and aim to delight with personal attention and practical solutions.

Onboarding includes 4 days of training at Rituals HQ and Cygnific offices in Amsterdam or Enschede. The role offers hybrid work options, working hours Mon-Fri with some weekend coverage, and ample learning opportunities.