Customer Relations Ambassador Dutch – CHO EDGE Amsterdam | 32-40h

Rituals (B Corp™); Amsterdam; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

20% product discount

Museum access (Rijksmuseum)

MacBook Pro

27 holidays per year

Training sessions & workshops

Company events & activities

Fresh fruit and snacks

Job summary

Rituals is seeking a Customer Relations & Sales Ambassador in Amsterdam to serve as the calm, confident voice behind the screen and on the phone. You will turn questions into solutions, and “just browsing” into “add to basket” with authentic, non-scripted service.

You’ll help customers via email, phone and social media, spotting opportunities to recommend the right Rituals product for their moment. Hybrid work is offered in Amsterdam.

Qualifications

• Fluent in Dutch and professional English (written and spoken).
• Customer-first mindset with focus on resolution and results.
• Excellent communication skills, empathetic and clear.
• Experience in dynamic service environments is a plus.

Responsibilities

• Be the contact for Dutch- and English-speaking customers via email, phone and social media.
• Deliver personal, engaging service with no scripts.
• Spot sales opportunities and recommend products that suit the customer’s needs.
• Maintain quality and productivity while meeting targets and KPIs.
• Ensure customers feel heard and leave with a positive experience.

Skills

Dutch language

English (C1–C2)

Strong communication

Customer-first mindset

Problem solving

Empathy

Education

MBO or HBO level

Completed college degree

Job description

Keeping the customer at the heart of everything we do. Our passionate and driven Customer Relations team is committed to creating innovative and delightful experiences, on top of our award-winning customer-centric foundation.

Share your talents

Job Description

In this role, you’re the calm, confident voice behind the screen and on the phone. As our Customer Relations & Sales Ambassador, you’ll turn questions into solutions, challenges into positive experiences, and “just browsing” into “add to basket”, without sounding like a bot.

You’ll support customers via email, phone and social media, while spotting opportunities to recommend the right Rituals product for their moment (because yes, that hand soap might actually change someone’s day).

What You’ll Do

• Be thego‑to contactfor our Dutch- and English-speaking customers: questions, concerns, compliments and order issues.
• Deliverpersonal and engaging service (no copy-paste replies, no corporate scripts).
• Spot sales opportunitiesnaturally and recommend products that truly match the customer’s needs.
• Keep an eye onquality and productivity, working with targets and KPIs while staying authentically you.
• Think in solutions, not problems and make sure customers feel genuinely heard along the way.
• Bring the Rituals brand to life through your service and help customers turn everyday routines into more meaningful moments.

Bring all of you

High on energy, low on ego and with a little bit of humor. You like finding smart, practical solutions and you don’t settle for standard answers. You’re customer-focused, listen first, ask the right questions and make sure people feel understood. And when things get busy? That's when you're at your best.

Plus, You Have

• Availability for at least 24 hours/week(32, 36 or 40 hours are also possible).
• Full flexibility: available7 days/week, comfortable working different shifts andweekends (around 1.5 weekends per month).
• Dutch (native level) andEnglish (C1–C2 level) skills -written and spoken at a professional level.
• MBO or HBO level(secondary/higher vocational education) or a completed college degree.
• A strong customer-first mindset: you naturally go the extra mile, keep it personal and focus on resolution and results.
• Strong communication skills: clear, friendly, professional and empathetic, even when it gets busy.
• A solution-oriented approach: you don’t just explain policies, you help find the best way forward.

Great Extras

• Experience in customer service, hospitality, retail or sales.
• Interest in premium retail, wellness, beauty or lifestyle brands. You don’t have to be a Rituals expert yet, we’ll help you get there!

Shifts

Monday – Friday

• 08:00 – 16:30
• 08:45 – 17:15
• 10:00 – 18:30
• 12:30 – 21:00

We work with different shifts.

Saturday – Sunday

• 10:00 – 18:30

You’ll receive extra pay for working on these days: Sundays +50% and bank holidays +100%.

Onboarding

You’ll start with afull-time, inspiring 1-week training program at the office. After that, you’ll follow a13–15 week on-the-job onboarding programto build your confidence, skills and product knowledge.

Location & Working Conditions

This role is based at The Edge West in Sloterdijk, Amsterdam, just a short walk from the Sloterdijk station. We offer a hybrid working model: you’ll work at least 50% of your time from the office, with the remaining time from home. Because of this setup, fully remote working isn’t possible for this position.

What’s In It For You

• 20% discounton Rituals products
• Discount on yourOneFit or ClassPasssubscription
• Unlimited access to the Rijksmuseum
• AMacBook Pro
• 27 holidays per year (based on 40 hours)
• Training sessions and workshopsto support your growth
• Company activities: from theAmsterdam Marathonto festivities andonline meditation classes
• Fresh fruit, free snacks and plenty of coffee(yes, plenty)

Your path to a new career

If your application stands out, our recruiter Stefanie will contact you within 10 working days You’ll be invited to anonline writing assessment A15-minute telephone introductionwith Veronica follows An interview at our officewith a Customer Relations Team Lead and Stefanie, plus a tour of our workplace at The Edge West If it’s a match, you’ll receive an offer with the terms of employment.

Questions? Email Veronica at [e-mail] and mention 'Customer Relations & Sales Ambassador - Dutch' in the subject line.

Diversity & Inclusion

We know great customer experiences come from different styles and strengths. If you're good with people and motivated by results, you'll fit in here.

At Rituals, we believe the best teams are built from different backgrounds and perspectives. Whoever you are, you’re welcome here, and we’d love to meet you!

Benefits of working at Rituals

• Unique opportunities for personal and professional growth
• Staff discount on Rituals products
• Attractive bonus
• Flexible working hours tailored to your personal rhythm
• Company & team events