Rituals Ambassador - German or Dutch

Cygnific B.V.; Amsterdam; Hybrid; EUR 29,000 - 32,000; Part time

Benefits offered by this job

Remote work allowance

Travel allowance

25 vacation days

Training opportunities

Work from home a few days

Job summary

Cygnific B.V. in Amsterdam is seeking a customer service ambassador to support Rituals customers. You’ll listen, respond via phone, social media and email, and aim to delight with personal attention and practical solutions.

Onboarding includes 4 days of training at Rituals HQ and Cygnific offices in Amsterdam or Enschede. The role offers hybrid work options, working hours Mon-Fri with some weekend coverage, and ample learning opportunities.

Qualifications

• At least a higher general secondary education or secondary vocational education degree.
• Fluent in German or Dutch, and English, with strong written and verbal skills.
• Flexible in working hours and available for 32 hours a week.
• Creative, customer directed writing skills and team-oriented mindset.
• Service-oriented with excellent communication abilities.

Responsibilities

• Provide multichannel customer service via phone, social media and email.
• Swiftly find solutions and strive to exceed customer expectations.
• Work with colleagues to deliver helpful and personal assistance.

Skills

German language

Dutch language

English language

Communication skills

Flexibility in hours

Education

Higher general secondary education or secondary vocational education

Job description

Job description

In this role as an ambassador, you serve as the listening ear and friendly voice of Rituals. Your primary channels of assistance include phone, social media, and email. Your approach is marked by a genuine desire to provide helpful responses infused with a generous dose of personal attention. Not by mindlessly following a corporate script, but by being genuinely aware, genuinely interacting, helping, and inspiring. Whoever the customer is, as ambassador you give them that relaxed Rituals feeling. Sometimes by reassuring them (‘no, of course we don’t test our products on animals!’). Sometimes by suggesting a great alternative. After all, helping customers isn't just a job for you—it's your favorite ritual. You excel at swiftly finding solutions to problems and strive to go above and beyond to exceed customer expectations whenever possible.

Job requirements

• You have at least a higher general secondary education or secondary vocational education degree.
• German or Dutch, and English flow smoothly from your mouth and keyboard.
• You are flexible in working hours and available for 32 hours a week.
• Flexible working hours from Monday through Friday between 08:45 and 21:00 and on weekends between 10:00 and 18:30.
• You have creative and customer directed writing skills.
• You are service-oriented, have a talent for teamwork and excellent communication skills.

About Rituals

Rituals is about creating meaningful moments, about helping people slow down the pace of their busy lives. A cosmetics brand that sells care products and focuses on experiencing rituals: the small day-to-day routines that can easily be overlooked. Rituals helps you experience these moments more consciously and will help you remember to take a step back, which will allow you to truly enjoy these moments. In a nutshell: Rituals helps you find happiness in the small things in life!

Our offer (you can’t refuse)

• A competitive salary of € 2.754,21 gross per month based on 40 hours a week+ irregularity and commuting allowances.
• A different and exciting product to work with.
• Additional training and the opportunity to continuously develop your skills.
• The possibility to work from home a few days a week.
• A remote work allowance of €2.40 per day.
• A travel allowance of €0.19 per km (up to 50 km one way) if you come by your own transport, or full reimbursement of public transport costs, using yourNS Business Card.
• 25 vacation days based on a full-time employment contract.
• Social events such as an annual party, Cygnific BBQ, and every three monthsa Little-Friday XXL.

Your onboarding

To help you, you’ll begin with 4-day training at Rituals HQ and the Cygnific office in Amsterdam or Enschede. You must be available full-time during this period. After your training you can always count on your colleagues for questions or help; our troubleshooters are also here for you!

Start date:

2nd of November 2026.

Cygnific: your next destination

Cygnific is a proud daughter company of KLM. And guess what? We have high ambitions ourselves as well. Our customer service heroes from more than 30 different countries are ready to create lasting impressions through teamwork and commitment. In 10+ different languages, they offer 24/7 service with a smile to passengers and customers from KLM, and various brands such as Rituals. We do this via email, telephone, live chat, social media and WhatsApp. Not only in the Netherlands, but our wings also spread to England, the Philippines, and Curaçao.

At Cygnific, you'll be part of an international team of cheerful, passionate and ambitious Cygnificans. We cultivate and nourish our culture and help colleagues and customers move forward. We value uniqueness and foster the trust and respect we have for each other. Cygnificans commit to getting any job done, but also like to have fun along the way.

Ready to start your best Rituals

Are you ready for customer service at the highest level? Please know that a writing test and interview will be part of the recruitment process.