Dutch Speaking - Customer Support Agent iGaming in Malta - Relocation Provided

Next Job Abroad; Amsterdam; Hybrid; EUR 22,500 - 27,500; Full time

Benefits offered by this job

Career growth opportunities

Competitive performance bonuses

Health care benefits

Fully paid training

Relocation package

Job summary

A leading iGaming firm is seeking a Dutch Speaking Customer Support Agent to join their team in Malta. In this vibrant role, you'll provide exceptional customer service to Dutch-speaking players, helping them navigate an exciting gaming experience. Candidates should be fluent in Dutch and proficient in English, possess outstanding communication skills, and be keen to relocate to Malta. Benefits include competitive bonuses, health care, and a dynamic work environment. This is not just a job; it's a career opportunity!

Qualifications

• Experience in customer service or a similar environment is a plus.
• Excited to relocate to Malta and embrace its culture.
• A passion for gaming and insights into the iGaming industry will set you apart.

Responsibilities

• Deliver customer service through chat, email, and phone.
• Resolve queries and concerns with a friendly approach.
• Guide customers in navigating products and services.
• Collaborate with team to maintain outstanding service.
• Document customer interactions in CRM.
• Collect and share customer feedback.
• Participate in training sessions to boost skills.

Skills

Fluent in Dutch

Proficient in English

Outstanding communication skills

Customer satisfaction focus

Problem-solving skills

Multitasking

Tools

CRM systems

Job description

Are you ready to turn your passion for customer service into a thrilling career adventure? Join us at Next Job Abroad as a Dutch Speaking Customer Support Agent in the buzzing iGaming hub of Malta! This is not just a job; it's an opportunity to immerse yourself in an exciting industry while embracing the vibrant lifestyle of a Mediterranean paradise. In this role, you'll be the voice of support for our Dutch-speaking players, ensuring they have an unforgettable gaming experience. You'll answer inquiries, troubleshoot issues, and help guide customers through our fantastic gaming offerings. If you have a charismatic personality, a knack for problem-solving, and a love for all things interactive, we want to hear from you! Plus, we'll make your transition to Malta easier with our relocation package!

Responsibilities

• Deliver top-notch customer service through chat, email, and phone to our valued Dutch-speaking clients
• Resolve queries and concerns with a friendly and professional approach
• Guide customers in navigating our products and services, enhancing their gaming experience
• Collaborate with a dynamic team to maintain an outstanding level of service
• Document customer interactions accurately in our CRM system
• Collect and share customer feedback to help shape better service experiences
• Participate in engaging training sessions to boost both your product knowledge and service skills

Requirements

• Fluent in Dutch and proficient in English; additional languages are a bonus!
• Previous experience in customer service or a similar environment is a plus
• Outstanding communication and interpersonal skills with a keen focus on customer satisfaction
• Adept at multitasking and thriving in a fast-paced environment
• Experience with CRM systems and customer support tools is an advantage
• Excited to relocate to Malta and dive into a vibrant culture
• A passion for gaming and insights into the iGaming industry will set you apart!

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Hybrid working setup
• Yearly salary €25.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!