Customer Collaboration & Supply Chain Ally

Sire Search; Rotterdam; On-site; EUR 48,000 - 64,000; Full time

Job summary

Sire Search is seeking a Customer Collaboration Specialist to connect customers with internal teams across logistics, planning, sales, marketing, and finance. You will drive continuous improvement in order-to-cash and logistics fulfilment while monitoring performance and enabling smooth execution of customer orders.

The role requires strong analytical and communication skills, minimum 2 years in logistics or related fields, and fluency in Dutch and English; French is a plus for Belgium-based

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, or a related field.
• Minimum 2 years of relevant professional experience.
• Experience in logistics, supply chain, customer operations, or order fulfilment.
• Strong analytical skills with the ability to interpret data, processes, and customer performance.
• Strong customer relationship and stakeholder management skills.
• Knowledge of ERP systems, SAP, or BW is an advantage.
• Experience within the FMCG / consumer goods industry is a plus.
• Experience in project management or continuous improvement is advantageous.
• Strong tactical and strategic communication skills.
• Proactive, solution-oriented, and comfortable working cross-functionally.
• Excellent Dutch and English communication skills.
• For Belgium-based positions, French is also required.

Responsibilities

• Act as the primary operational contact for customers regarding customer service and logistics-related topics.
• Analyse customer operations, performance data, and supply chain processes to identify improvement opportunities.
• Monitor customer KPIs and identify opportunities to improve service, cost, speed, and delivery performance.
• Initiate, coordinate, and lead improvement projects within customer operations and order fulfilment.
• Proactively identify and communicate issues such as out-of-stocks, late deliveries, order issues, and customer non-compliance.
• Follow up on critical and structural customer order issues in collaboration with internal teams.
• Work closely with Order Management, Logistics, Demand Planning, Sales, Marketing, Finance, and Master Data teams.
• Coordinate product, assortment, and customer master data changes to ensure smooth execution.
• Support optimisation of customer ordering and delivery processes.
• Prepare and share customer performance reports, including delivery reliability and on-time delivery.
• Coordinate corrective actions with customers and internal stakeholders based on performance results.
• Maintain strong operational relationships with customers, distribution centres, and customer planning teams.
• Prepare and participate in customer meetings and operational reviews.
• Contribute to continuous improvement across the end-to-end order-to-cash and logistics fulfilment processes.

Skills

Analytical skills

Stakeholder management

Cross-functional collaboration

Communication skills

Proactive problem solving

Education

Bachelor’s degree in Supply Chain, Logistics, Business, or related field

Tools

SAP

SAP BW

Job description

Sire Search is seeking a Customer Collaboration Specialist to connect customers with internal teams across logistics, planning, sales, marketing, and finance. You will drive continuous improvement in order-to-cash and logistics fulfilment while monitoring performance and enabling smooth execution of customer orders.

The role requires strong analytical and communication skills, minimum 2 years in logistics or related fields, and fluency in Dutch and English; French is a plus for Belgium-based