Senior Customer Collaboration & Performance Lead

FrieslandCampina; Netherlands; On-site; EUR 51,000 - 67,000; Full time

Benefits offered by this job

Salary between €4,550 and €6,000 gross

32–38 hour work week

5% year-end allowance

10% company bonus

8% holiday allowance

Pension scheme

Hybrid working with flexible hours

Train card or €0.23 per km (max 30 km)

Annual leave 200 hours (+40)

Job summary

FrieslandCampina seeks a Customer Collaboration & Performance Manager to drive strong collaboration and performance across the customer supply chain. You will act as a strategic partner for key customers, ensuring seamless integration of processes and fostering long-term relationships across the EU and Benelux markets.

Your focus includes optimizing collaboration, improving processes, and monitoring service levels for all customers while aligning stakeholders to deliver an exceptional customer

Qualifications

• Bachelor's or Master's degree in a relevant field
• At least 5 years of experience in supply chain management within the FMCG sector
• Knowledge of operational and supply chain processes of customers
• Knowledge of cost drivers within the customer supply chain
• Advanced knowledge of SAP and the MS Office package
• English and Dutch fluent and additional language skills in German and/or French would be an advantage
• Strong stakeholder management and communication skills
• Goal-oriented and results-driven personality
• Project management skills
• Ability to act independently and take initiative
• Strong customer focus

Responsibilities

• Build and maintain strong, professional relationships with key customer stakeholders across supply chain and broader business functions
• Act as the primary point of contact for strategic collaboration topics, ensuring alignment on end-to-end processes and performance goals
• Ensure the right customer service levels and proactively optimize processes to improve the customer journey
• Understand the customer's internal processes, needs, and strategic objectives to co-create tailored improvement plans that go beyond supply chain optimization
• Facilitate discussions on overall customer experience and satisfaction, initiating improvements across the full customer supply chain
• Negotiate and manage customer-specific SLAs in collaboration with Sales
• Contribute to commercial success by integrating logistical and broader collaboration aspects into proposals and strategic plans
• Drive strategic and tactical thinking on how to serve customers in the short and long term, focusing on collaboration rather than operational execution
• Monitor, evaluate, and report customer performance metrics (e.g. service level, efficiency, cost-to-serve)
• Monitor customer performance KPIs with the GBDS team, elevate service issues, and drive solutions to resolve them
• Monitor performance management KPIs at category/country level and elevate service issues
• Proactively analyze end-to-end processes and agreements, identify bottlenecks, and advise on improvements that enhance collaboration and efficiency
• Initiate and lead optimization initiatives in partnership with Sales, Logistics, Supply, and Demand teams, ensuring implementation and measurable impact
• Create awareness of customer-related costs and performance drivers to support sustainable and profitable relationships
• Promote FrieslandCampina's Corporate Social Responsibility goals in all customer interactions
• Identify and implement sustainability improvements within customer collaboration and supply chain processes
• Initiate, lead, and participate in cross-functional projects
• Manage the implementation of changes impacting customer collaboration and supply chain processes, ensuring compliance with FC's commercial and operational guidelines
• Build and maintain a strong network of internal and external stakeholders, including customers, partners, and industry organizations
• Act as a connector between Sales, GBDS, Supply Chain, and other departments

Skills

English

Dutch

German

French

Stakeholder management

Communication

Initiative

Project management

Independence

Customer focus

Education

Bachelor's or Master's degree in a relevant field

Tools

SAP

MS Office

Job description

FrieslandCampina seeks a Customer Collaboration & Performance Manager to drive strong collaboration and performance across the customer supply chain. You will act as a strategic partner for key customers, ensuring seamless integration of processes and fostering long-term relationships across the EU and Benelux markets.

Your focus includes optimizing collaboration, improving processes, and monitoring service levels for all customers while aligning stakeholders to deliver an exceptional customer