Customer Care Specialist (Field Service Engineer)

ROM Utrecht Region; Utrecht; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Lease car

Pension scheme

25 vacation days

Job summary

Vitestro, based in Utrecht, Netherlands, is seeking a Customer Care Specialist (Field Service Engineer) to deliver and install its Aletta Autonomous Robotic Phlebotomy Device in clinics across the region and beyond.

You will troubleshoot, perform installations, and collaborate with the Customer Success and engineering teams to resolve field issues, travel across the Netherlands and Western Europe, and contribute to documentation and service improvements.

Qualifications

• 3-5 years of experience in a field service role with complex equipment.
• Proven troubleshooting skills in mechanics, electronics, software/logs, robotics.
• Willingness to travel across the Netherlands and Western Europe.

Responsibilities

• Safely and reliably delivering our medical device to clinics.
• Perform installations, troubleshooting, and systematically resolve malfunctions.
• Work closely with the Customer Success team and engineering stakeholders.
• Solve field problems and identify root causes.
• Improve our service department and documentation.
• Travel throughout the Netherlands and Western Europe for support.
• Support internal equipment maintenance and service.

Skills

Troubleshooting

Mechanics

Electronics

Software/logs

Robotics

Root-cause analysis

Hands-on mentality

Communication

Education

Higher Vocational

Job description

Customer Care Specialist (Field Service Engineer)

Vitestro · Utrecht, Netherlands

Posted 2 months ago

Higher Vocational

40 hrs / week

About us

Vitestro is active in the future of blood collection with the Aletta® Autonomous Robotic Phlebotomy Device™ (ARPD™). Founded in 2017 in Utrecht, this pioneering medical device combines advanced multimodal imaging with robotics and AI to autonomously perform the entire diagnostic blood collection procedure. By addressing critical staffing shortages in healthcare and improving patient experience, Vitestro transforms one of the most common and essential medical procedures.

As a customer care specialist (field service engineer), you will play a key role in safely and reliably delivering our medical device to the clinicians who work with it daily. You will operate at the intersection of engineering and customer success, ensuring installations, troubleshooting, and fault resolution are carried out in a structured, high-quality manner. You will work closely with the broader customer success team and engineering stakeholders to resolve field issues, identify root causes, and continuously improve our equipment support in the field.

• Safely and reliably delivering our medical device to clinics
• Perform installations, troubleshooting, and systematically resolve malfunctions
• Work closely with the Customer Success team and engineering stakeholders
• Solve field problems and identify causes
• Improve our service department and documentation
• Travel throughout the Netherlands and Western Europe for support
• Support internal equipment maintenance and service
• 3-5 Years of experience in a field service role with complex equipment
• Proven troubleshooting skills in at least two of the following areas: mechanics, electronics, software/logs, robotics
• Competitive salary including pension scheme
• 25 vacation days based on a full-time employment contract
• Lease car
• Regular activities outside working hours with the team

Skills required for the job

Troubleshooting Mechanics Electronics Software/logs Robotics Root-cause analysis Hands-on mentality Communication