Senior Account Manager Benelux - Wolters Kluwer Health - UpToDate

Wolters Kluwer N.V.; Deventer; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Company car

Laptop

Phone

Hybrid work model

Job summary

Wolters Kluwer Health is seeking a Senior Account Manager for the Benelux region to manage an established portfolio across Belgium and the Netherlands.

The role focuses on strategic, value-based sales with high-level stakeholders, including physicians and hospital leadership. You will drive renewals, identify cross-sell opportunities, and lead the sales pipeline across the Benelux with international exposure and a hybrid work model.

Qualifications

• Fluency in Dutch, French and English is required.
• Minimum 5 years of experience in account management and/or field sales.
• Proven experience selling SaaS/software solutions; healthcare experience is a plus but not required.
• Strong track record in value-based selling and negotiating with senior stakeholders (C-level).
• Experience working with CRM systems (Salesforce).
• Excellent communication and presentation skills.

Responsibilities

• Manage and grow a portfolio of existing healthcare clients (hospitals, universities, medical institutions).
• Drive contract renewals and ensure high customer retention.
• Identify and develop cross-sell and upsell opportunities (e.g. Lexidrug).
• Build and manage your sales pipeline, contributing to new business growth.
• Deliver compelling value-based sales conversations with senior stakeholders.
• Conduct regular client visits to drive customer engagement (minimum 4 touchpoints per year, including on-site visits).
• Analyze usage data to optimize adoption and demonstrate ROI.
• Collaborate with Customer Success on onboarding, training, and engagement.
• Maintain accurate activity tracking and pipeline management in Salesforce (CRM).
• Stay on top of market developments (including AI innovations) and translate them into customer value.

Skills

Dutch fluency

French fluency

English fluency

5+ years account management / field-s

SaaS / software sales

Value-based selling

CRM (Salesforce) experience

Tools

Salesforce

Job description

Are you ready to drive growth in healthcare while working with one of the world’s leading clinical decision support solutions? For UpToDate (part of Wolters Kluwer Health), we are looking for a trilingual Senior Account Manager Benelux to join our team at Wolters Kluwer in Alphen a/d Rijn.

About Wolters Kluwer & the Team

Wolters Kluwer Health is a global leader in healthcare information and clinical decision support. Within our Clinical Effectiveness division, we empower healthcare professionals to make informed decisions at the point of care. Our flagship solution, UpToDate, is trusted by clinicians worldwide and holds an exceptional market share of over 98% in hospitals across the Benelux. It delivers evidence-based recommendations grounded in the latest scientific research, directly impacting patient outcomes. You’ll join an international, collaborative team spanning the Benelux, Nordics, and beyond. Locally, you will work closely with Sales and Customer Success colleagues, in a culture defined by trust, teamwork, and long-term relationships.

About the Role

As a Senior Account Manager, you will take ownership of an established client portfolio across the Benelux, with a strong focus on Belgium (including Wallonia) and the Netherlands. This is a strategic, value-based sales role where success is defined by retention and sustainable growth. You will engage with high-level stakeholders such as physicians, hospital leadership, and C-level decision-makers to position the value of our solutions.

What Will You Do?

• Manage and grow a portfolio of existing healthcare clients (hospitals, universities, medical institutions)
• Drive contract renewals and ensure high customer retention
• Identify and develop cross-sell and upsell opportunities (e.g. Lexidrug)
• Build and manage your sales pipeline, contributing to new business growth
• Deliver compelling value-based sales conversations with senior stakeholders
• Conduct regular client visits to drive customer engagement (minimum 4 touchpoints per year, including on-site visits)
• Analyze usage data to optimize adoption and demonstrate ROI
• Collaborate closely with Customer Success on onboarding, training, and customer engagement
• Maintain accurate activity tracking and pipeline management in Salesforce (CRM)
• Stay on top of market developments (including AI innovations) and translate them into customer value

What Makes This Role Interesting?

• Market leader position: Work with a product that dominates the market and truly makes a difference in patient care
• Strategic impact: Engage in meaningful, high-level discussions that influence healthcare outcomes
• Relationship-driven sales: Focus on long-term partnerships and value-based selling
• International exposure: Collaborate across regions
• High ownership: Manage your own territory and customer strategy
• Content-driven conversations: Combine commercial skills with medical and scientific insights

Your Profile

• Fluency in Dutch, French and English is required
• Minimum 5 years of experience in account management and/or field sales
• Proven experience selling SaaS / software solutions. Experience in the healthcare / medical / clinical solutions sector is considered a plus but not required.
• Strong track record in value-based selling and negotiating at senior (C-level) stakeholders
• Experience working with CRM systems (Salesforce)
• Excellent communication and presentation skills

You are also:

• A strong relationship builder who inspires trust at all levels
• Confident and resilient in complex negotiation environments
• A team player who thrives in a collaborative and supportive culture
• Authentic, reliable, and motivated by long-term success rather than quick wins

Why You’ll Love This Role

• A strategic and stable value-based sales role with long-term impact
• The opportunity to work for a globally recognized clinical solutions leader
• A collaborative and supportive team environment
• Opportunities to deepen your expertise and grow within a high-value solution portfolio
• A hybrid working model with flexibility and autonomy; office days in Alphen a/d Rijn combined with work from home and regular travel across the Netherlands and Belgium
• Competitive salary with a performance-based bonus structure
• Company car, laptop, and phone

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant.

To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

About the Company

We can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day.

Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes.

Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems.

Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential.

With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.